Customer Service Representative (ISR I)

Super-Sod

Cary, NC

Expired: over a month ago Applications are no longer accepted.

$18 to $20 Hourly
Full-Time

Job Description

Super-Sod, the largest supplier of sod in the Southeast, is seeking an experienced, customer service oriented representative to assist our retail team in Cary, NC! Previous sod / turfgrass knowledge is preferred but not required for this position. We seek professionals who have a passion to serve our customers and build relationships face-to-face. Hours are Monday-Friday 7:00am-5:00pm; Saturdays 7:00am-12:00pm will be required on a seasonal, rotating basis (typically every other Saturday between March and September).

Classification: Nonexempt*

Reports to: Store Manager

Why join Super-Sod?

Super-Sod is an organization that has a 70-year reputation for outstanding leadership, innovation, and expertise. Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services and products in the industry. With your active involvement, creativity, and support, Super-Sod will continue to achieve its goals.

Super-Sod offers a welcoming environment to both our customers and employees. Our teams work highly collaboratively and are proud of the dynamic culture which cultivates company-wide growth and teamwork. Super-Sod employees stand out as being industry professionals who offer knowledge, experience, and a passion to serve. In turn, the Company provides our family of employees’ competitive wage and benefit offerings to ensure their needs are exceeded and their own families are provided for. In addition to numerous awards for quality products, Super-Sod is honored to be consecutively named a Top Workplace by the Atlanta Journal Constitution year after year.

In addition to good working conditions and competitive pay, it is Super-Sod’s policy to provide a combination of supplemental benefits to all eligible employees. In keeping with this goal, each benefit program has been carefully devised. These benefits include flexible paid time-off, such as vacations and holidays, as well as comprehensive and innovative health and wellness plans that include products like medical, dental, vision, HSA, and supplemental life, accident, hospital, and critical illness. We are constantly studying and evaluating our benefit programs and policies to better meet present and future requirements. These policies have been developed over the years and continue to be refined to keep up with changing times and needs. 

The Customer Service Representative (ISR I) develops relationships and interacts face-to-face with new and existing customers (both landscapers and residential) to increase sales of products and/or services. This person also works with customers to highlight the features and benefits of Super-Sod products to achieve increased sales and profitability for our retail stores. This position performs manual labor to assist in the upkeep, stocking and fulfillment of customer orders in the retail warehouse/outlet yard.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works with customers to recommend the best types of grasses for their projects

Determines customers’ lawn care needs both in-person and over the phone

Processes orders using Point of Sale system

Maintains inventory of products

Reconciles daily sales

Works closely with Sales Managers, General Management, Yard Workers and Administrative staff to provide optimal service internally and externally.

Operates heavy equipment used for loading, unloading and moving retail product and other equipment.
Assists customers with loading items and communicating or demonstrating proper utilization and upkeep.
Assists