Senior Learning Specialist

The Fay Group, which originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of homeownership products and services that provide customers with solutions to navigate the challenges of homeownership while helping them build toward their long-term financial goals.

Fay Cares!
While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry!

The Senior Learning Specialist is responsible for the administration of the Learning Management System (LMS) and deployment of online learning. This includes managing the configuration of curriculum, deployment of courses, enrollment of learners within the LMS, troubleshooting, and reporting on all related data. The position also manages the reconciliation of data with UKG and Active Directory. In addition, the Learning Specialist effectively assists in the design, development, and implementation of learning programs at Fay. Key responsibilities include training coordination, managing logistics, developing learning aids, survey management, and enrollment administration. The role manages the collection, reporting, and analysis of all learning programs, processes, participation, and related metrics.

What you will do for Fay:

• Support the deployment of online learning and training development efforts
• Function as learning management system SME and support all LMS administration-related activities
• Own LMS course assignment setup, user provisioning, course deployment, and data alignment with HRIS
• Configure, document, and manage the LMS reporting; solution and support all reporting and audit requirements
• Troubleshoot issues, LMS failures, and discrepancies; monitor the learner’s experience and provide feedback
• Develop and maintain required documentation of processes; facilitate appropriate review and approval
• Organize logistics and scheduling for training sessions and activities including venues, materials, and equipment
• Track, manage, and report required data across a portfolio of learning programs
• Support the development of learning aids such as handbooks, job aids, presentations, visual aids etc.
• Manage development and administration of surveys, feedback tools, processes, and protocols
• Maintain adherence to defined training model & methodology, enterprise standards
• Liaise with teams and people as needed to ensure seamless rollout of learning programs, systems, and projects
• Support overall HR & learning initiatives for the organization as needed
• Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term
• Maintain broad influence through ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes, and practices. Attend and successfully complete all department and company-required training
• Role model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring to Fay:

• Bachelor's degree (or equivalent experience) in Business Management, Human Resources, or related field; High school diploma/GED required
• 3 + years of experience as LMS Administrator, Training Coordinator, Training Support, or similar roles
• 2 + years of experience utilizing project management skills; demonstrated project management experience
• Demonstrated experience in developing program aids, support materials, collateral, and communications
• Working knowledge and interest in training and instructional design preferred
• Experience with varied feedback/survey tools, methods, and reports
• Proficiency in MS Word, Excel, and PowerPoint; experience working with learning or HRIS databases
• Strong verbal and written communication skills
• Strong interpersonal skills
• Advanced organizational skills with the ability to manage multiple projects
• Collaborative work style; high team-orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgment
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Self-directed; comfortable working with ambiguity and uncertainty
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Strong business acumen; strong fiscal and technical aptitude
• High degree of professional maturity, integrity, and ability to maintain confidential data and information

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.