F&B Shift Manager
- $50,000 to $60,000 Yearly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
The F&B Shift Manager will supervise and coordinate the work performed directly related to their specific venue and supervises the activities of all subordinates; for the appearance, time keeping, high levels of service standards and guest satisfaction, and the on-the-job day-to-day training of the subordinate F&B positions within the venue ensuring that the operation of the venue and Team Member performance are in accordance with Casino Pauma policies and procedures.
ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:
- Responsible for the managing of all FOH operations
- Oversees the setup of dining room tables, chairs, and table tops (where applicable)
- Oversees general correspondence with clients / vendors or customers
- Establishes, maintains and updates files, databases, records and/or other documents
- Answer employee questions and provide guidance in the performance of their duties.
- Responsible for the maintaining and developing the venues P&P’s
- Complete necessary paperwork for the shift.
- Assist servers, bussers, cashiers and all F&B operations when necessary
- Preserve excellent levels of internal and external customer service
- Ensures that all costs are minimized and within the limits set by the F&B Director
- Ensures smooth and efficient operations on a continual and consistent basis
- Ensures the highest possible standards of guest service and Team Member relations are maintained and carried out in a fair and equitable manner
- Ensures compliance with all health and safety standards/regulations.
- Responsible with the scheduling of all Team Members and ensuring correct staffing levels and adjustments are made in accordance with guests and business needs
- Monitors job performance of all venue associates and provides feedback to aid Team Members in developing and enhancing skills
- Provides input to the F&B Director concerning operational deficiencies and areas in need of improvement
- Responsible for the hiring, transfers, promotions, evaluations, corrective action and terminations
- Work with other management personnel to plan marketing, advertising, and any special F&B functions
- Investigate and resolve complaints concerning food and beverage quality and service
- Responsible for maintaining professional F&B image, including venue cleanliness, proper uniforms, and appearance standards
- Responsible for the upkeep and programming of the POS systems
- All other duties as assigned by F&B Director
MINIMUM QUALIFICATIONS:
• Three (3) years manager experience in F&B, preferred in a casino or multi-outlet area.
• One (1) year of general supervisory experience or successful completion of a supervisory training program required.
• Strong leadership and managerial skills and ability to work in a multicultural environment
• Experience dealing with disgruntled guests and complaints on a day-day basis and having the skills and ability to turn dissatisfied guests into return guests
• ServSafe preferred
• Valid food handlers card and knowledge of HACCP principles required
• Working knowledge of computers, POS systems, Microsoft Outlook, Word, Excel and related printers and equipment
• F&B training experience is required
• Excellent communication skills and good command of the English language in spoken and written form
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.