Call Center Patient Scheduler

JOB DESCRIPTION

GENERAL SUMMARY

The Call Center Patient Advocate answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

§ Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.

§ Answers telephones in a professional manner.

§ Schedules appointments.

§ Takes messages for patients using electronic medical records.

§ Verifies and updates patient demographic information.

§ Registers new patients.

§ Addresses patient requests and inquires.

§ Resolves patient concerns.

§ Returns calls as necessary.

§ Updates registration and insurance information for existing patients.

§ Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.