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Call Center Representative 1 Jobs (NOW HIRING)

Clean Energy

Call Center Representative 1

$20 - $23/hr

Call Center Representative 1 Job Category: Operations Posted: June 2, 2026 Full-Time On-site 4675 MacArthur Court, Suite 800 Newport Beach, CA 92660, USA Job Details Description Clean Energy is ...

Family Health Centers

Call Center Representative

Worcester, MA · On-site

$16 - $20/hr

Call Center Representative This is a fulltime onsite position. The Call Center Representative assists the patients by following and utilizing high quality customer service, policies, procedures, and ...

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Call Center Representative 1 information

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How much do call center representative 1 jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for call center representative 1 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a customer service representative 1?

A Customer Service Representative 1 is an entry-level role responsible for handling customer inquiries, providing information about products or services, and resolving basic issues. The position typically requires good communication skills, patience, and familiarity with customer service tools like CRM software. It often involves working in call centers or support environments with standard working hours.

What is the difference between Call Center Representative 1 vs Customer Service Associate?

AspectCall Center Representative 1Customer Service Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, inbound/outbound callsRetail, service centers, inbound calls
Employer & IndustryTelecommunications, finance, techRetail, hospitality, healthcare
Search & Comparison IntentUnderstanding entry-level call center rolesCustomer service job differences

The main difference between a Call Center Representative 1 and a Customer Service Associate lies in their typical work environments and industry focus. Call Center Representatives 1 primarily work in call centers handling inbound or outbound calls in industries like telecom or finance. Customer Service Associates often work in retail or healthcare settings, providing face-to-face or phone support. Both roles require similar credentials but differ in daily tasks and industry usage.

How do Call Center Representatives typically handle high call volumes and maintain quality customer service?

Call Center Representatives often face the challenge of managing high call volumes, especially during peak hours or promotional periods. To maintain quality customer service, they rely on strong organizational skills, active listening, and the use of call management software that helps prioritize and track customer inquiries. Regular training and support from supervisors also play a key role in helping representatives stay calm and focused under pressure, ensuring each customer receives accurate and courteous assistance. Collaboration with team members for quick problem-solving and sharing of information is also common in this fast-paced environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a company. They assist customers by answering questions, providing information, resolving complaints, and processing orders or requests. These representatives play a key role in maintaining customer satisfaction and often use computer systems to access information and record interactions. Their work may be performed in-person at a call center facility or remotely. Excellent communication, problem-solving skills, and patience are essential qualities for success in this role.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level representative positions. These roles often require leadership skills, experience, and sometimes certifications in customer service or management.

What jobs pay 4000 a week without a degree?

A Call Center Representative 1 typically does not earn $4,000 weekly without additional experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve specialized trades, sales, or entrepreneurial activities. Most jobs paying this amount require significant experience, certifications, or business ownership.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is important. Patience, problem-solving, and resilience are key soft skills that help in handling high call volumes and diverse customer concerns. These skills and qualities are crucial for delivering efficient, positive customer experiences and maintaining high service standards.

How can I make 2000 a week working from home?

A Call Center Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in specialized customer service or sales roles. Increasing income may also involve developing skills in sales, using CRM tools, and working flexible or overtime hours, depending on employer policies.
More about Call Center Representative 1 jobs
What cities are hiring for Call Center Representative 1 jobs? Cities with the most Call Center Representative 1 job openings:
What states have the most Call Center Representative 1 jobs? States with the most job openings for Call Center Representative 1 jobs include:
What job categories do people searching Call Center Representative 1 jobs look for? The top searched job categories for Call Center Representative 1 jobs are:
Call Center Representative 1 jobs near you
Infographic showing various Call Center Representative 1 job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative 2

Call Center Representative 2

Office of the New York State Comptroller

Rochester, NY • On-site

$56K - $68K/yr

Full-time

Retirement

Posted 4 days ago

Job description

#2256 - Call Center Representative 2
Supervise a team of Call Center Representative 1's and directly handle the more complex calls and issues to ensure a prompt and appropriate resolution of problems and that any necessary corrective actions are taken. Monitor telephone calls taken by subordinate staff and/or have direct customer contact to ensure adherence to quality control, performance, and operation standards; provide technical assistance or training; assist in the maintenance and revision of policy and procedure manuals, training documents, and other materials which serve as instructional aids; and identify problems or complaint trends in a particular subject area and communicate these to the appropriate division and/or section for handling. Perform call taking and electronic functions during peak volume times and for staff coverage.
Position Summary:
Item #: 01830,01831
Bargaining Unit: ASU - Administrative Services Unit (CSEA)
Division: Retirement Services
Bureau: Benefits Information Services
Jurisdictional Class: Competitive
Appointment Type: Contingent-Permanent
Salary Grade: 014
Salary Range: $56,506 - $68,630
Employment Type: FULL TIME
Occupational Category: No Preference
NY HELPS: Yes
Travel Percentage: 25%
Work Week: Monday - Friday
Work Hours: 8:30am - 4:30pm
Shift: Day
Mandatory Overtime: No
Compressed Workweek Allowed: No
Telecommuting Allowed: Yes
How to Apply:
To be considered for this position, you must create a candidate profile or log in to your profile and upload the documents listed below. Please ensure the item number is included in each document's file name. Transcripts are required if the position has educational requirements or allows education as a substitution for minimum qualifications.
  • Cover letter
  • Resume
  • Transcript
Minimum Qualifications:
Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
Civil Service examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
Non-Competitive Qualifications for appointment under the NYHELPS Program:
For appointment to a Call Center Representative 2 you must have:
High school graduation or equivalency AND three (3) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.
OR
60 college credits AND two (2) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.
OR
Bachelor's degree AND a year of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment.
Provisional and/or Non-Competitive promotion (NCP) qualifications:
You must be a qualified employee of the Office of the New York State Comptroller; AND have had one year of permanent competitive or 55-b/55-c service as a Call Center Representative 1 or Call Center Representative 1 (Spanish Language) (SG-09).
Provisional and/or NCP notes:
If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.
If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service.
Preferred Qualifications/Knowledge, Skills and Abilities:
  • Exhibits excellent interpersonal skills with staff and customers, both in-person and over the telephone
  • Possesses effective oral and written skills
  • Performs tasks accurately and within specific time frames
  • Operates a personal computer and effectively demonstrates a working knowledge of the PeopleSoft system, the Internet and OSC's Intranet in order to access Retirement Systems' laws, policies and procedures
  • Acquires, retains and applies extensive Self-Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries
  • Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures
  • Possesses a valid driver's license for travel purposes

Contact Information:
If you have questions about this vacancy, please contact:
Division Contact:
Ashley Ritter
ers_personnel@osc.ny.gov
Human Resources Contact:
Takeitha Kelley
(518) 474-1924
Recruit@osc.ny.gov
The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.
Telecommuting
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation
The NYS Office of the State Comptroller provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
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