FULL TIME BISTRO MANAGER

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #11 in the nation and certified as a Great Place to Work!

Roland Park Place, Baltimore’s premier upscale senior living community, is seeking an experienced Bistro Manager with a minimum of 3 years of experience in Bistro/Cafe Management or equivalent roles to lead our front-of-house team in our fine-dining restaurant, upscale casual Bistro, and Coffee Shop.

We are not a nursing home or typical retirement community. At our luxury, resort-like community, we are driven to provide our residents with the best hospitality the Baltimore Area has to offer, so our residents don’t have to leave home for an incredible restaurant experience. Come join us in pushing the envelope!

The successful candidate will find great satisfaction in making people happy through hospitality, relationship building, and in helping others develop their potential through strong, effective leadership.

Compensation: $55,000 - $60,000 annually depending on experience.

Schedule: hours and days vary. No late nights, you're home by 9:00 PM!

What you will be doing:

• Oversees operations following all federal, state, and local regulations and guidelines for food service facilities regarding sanitation, maintenance, and safety. Assists in supervision of all other department areas.
• Hires, trains, supervises, schedules, evaluates, disciplines, and coaches staff on proper set-up, clean-up, food safety, HACCP, and customer service techniques.
• Maintains a presence in Bistro/Coffee Bar areas during service hours, observing employee performance, coaching to enhance staff skill sets, addressing customer concerns in a timely manner and documenting information in order to provide a resource for corrective actions.
• Plans and conducts mandatory monthly training sessions with staff in all areas of oversight.
• Prepares bi-weekly schedules for Bistro and Coffee Bar, ensuring adequate staffing levels are in place to provide effective service.
• Assure that each evening the Bistro is shut down corectly and opened each morning, using appropriate checklists.
• Serves as the gatekeeper for the Matrix Software System, ensuring the POS system is up-to-date and functioning at its peak performance.
• Front focused at all times, catering to the needs of the Residents and making sure food quality is at it's highest, observation at Meal times for accuracy and abundance.
• Payroll and Cash Deposit Responsibilities.

What we are looking for:

• Excellent problem-solving/judgment skills, and a high level of attention to detail and accuracy.
• At least Three (3) years of management experience in a full-service, upscale CCRC Dining program, or Country Club dining setting.
• Strong organizational skills, and the ability to work under pressure.
• Strong interpersonal (verbal and written) communication skills.
• Ability to work hours necessary to meet the demands of the job.
• Ability to handle and prioritize multiple tasks and meet all deadlines.
• Be flexible and adaptable to change.
• Strong training capabilities.

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package which includes:

• medical/dental/vision insurance,
• company-paid life insurance/short-term disability/long-term disability,
• legal plan,
• identity theft protection,
• pet insurance,
• group critical illness insurance,
• hospital indemnity insurance
• paid sick/vacation/holidays,
• 403(b) retirement with 4% company match,
• free meals,
• free area attraction tickets,
• tuition reimbursement,
• employee hardship fund,
• employee assistance program,
• free on-site parking,
• discounted MTA passes,
• free education/training classes,
• Now offering PayActiv (daily pay option)

We have a culture of development and offer further career opportunities and advancement for our associates.

Come join us at Roland Park Place and see why we continue to be an employer of choice.

Roland Park Places is committed to the safety of our residents and staff and requires all associates to be fully vaccinated against COVID-19.