Technology Support Specialist I
- $51,478 to $60,049 Yearly
- Vision , Medical , Dental , Life Insurance , Retirement
- Full-Time
Expected Hiring Range: $51,478 to $60,049
GENERAL DESCRIPTION
The Raleigh Housing Authority is seeking a talented and experienced Technology Support Specialist to join our team in Raleigh, North Carolina. In this role you will provide technical support for end users and maintain the agency’s computer systems. Work requires independent judgement and initiative when resolving end user problems. Considerable knowledge of computer systems is required.
Candidate must possess a strong work ethic and be a team player. Ability to solve operational problems in a timely manner. Ability to maintain effective working relationships with other staff and third party vendors. Ability to work under minimal supervision. Should have experience troubleshooting Windows computers and attached peripherals, working with end users to resolve computer issues, Active Directory, server management and Office 365 applications.
· Monitors the IT ticketing system and completes tasks in a timely manner.
· Provides support and resolves problems to the end user’s satisfaction.
· Performs user account operations such as account creation, deletion, or other changes.
· Works with vendors to purchase new equipment and to resolve issues with existing equipment.
SPECIAL REQUIREMENTS
Drug testing and criminal background check are required. A valid North Carolina driver's license is required.
DESIRABLE EDUCATION AND TRAINING
A Bachelor’s degree in information technology, or a related field, and two years of experience in help desk support or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
The mission of the Raleigh Housing Authority is to provide safe, quality, affordable housing to low and moderate income families in the greater Raleigh community, and to promote personal responsibility and self-sufficiency of residents while maintaining the fiscal integrity of the agency.
Raleigh Housing Authority (RHA) offers a diverse and interesting array of services that provide for various opportunities for employment and a gratifying work experience with the opportunity for growth within the agency. We offer career opportunities in the following areas: Administrative, Clerical, Accounting, Finance, Information Technology, Human Resources, Housing Eligibility, Housing Inspections, Property Management, Contract Administration, Real Estate Development, Skilled Trades, Landscaping and Grounds, and General Maintenance.
RHA is an equal opportunity employer. We fully comply with all applicable laws that prohibit discrimination on the basis of race, creed, color, national origin, political or labor affiliation, religion, sexual orientation, age, disability, or genetic information.
The State of North Carolina chartered the Raleigh Housing Authority (RHA), in 1938. The first two developments constructed to replace substandard housing in the City of Raleigh were occupied in 1940 and 1941. Currently, RHA owns and manages over 1,400 public housing units and administers over 3,921 Section 8 vouchers. The occupancy rate for public housing is 99+% and the Section 8 Program is 100% utilized. There is a waiting list for both programs.
RHA has a nine-member Board of Commissioners that provides oversight for the Authority. Under HUD’s report card called the Public Housing Assessment System, RHA is rated as a “High Performer”. Our most recent score was 97 out of 100. RHA is active in the following areas:
Capital Fund Program
Resident Initiatives
Housing for Seniors
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.
