What benefits come with the job?

dental, life_insurance, medical, retirement, and vision

Field Service Engineer

Johnson Service Group Pittsburgh, PA

Field Service Engineer

Johnson Service Group

Pittsburgh, PA

$35 Hourly
Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

Field Service Field Engineers (FSE) provide troubleshooting, repair services and scheduled preventive maintenance for the automation solutions at customer sites within a designated geographic area. The FSE’s are dispatched from a 24/7 call center. Although TSEs focus mainly on hardware repairs, the solutions are a combination of hardware and software and TSEs work with both.

Responsibilities:

On site troubleshooting and repair of customer problems on products
Meet company guidelines for response time and service levels
Differentiate between hardware and software product problems
Collect and report all customer and problem data in the customers database
Escalate product bugs, malfunctions, and design issues through support channels for resolution
Provide support coverage 24 hour/7days a week
Frequent local travel in primary area
Provide backup support in adjacent areas as needed
Participation in various staff meetings
Manage territory service quality and customer satisfaction; parts inventory and RMA process;
Complete software updates
Participate in various field projects as necessary
Troubleshoot customer issues over phone and provide remote support
Provide home work space and space for trunk stock parts inventory

Required Knowledge and Skills

Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
Computer systems skills: Windows 7, Windows 10, Server SQL Database & Networking
Basic electronics knowledge
Possess and excellence in speaking and writing English
Excellent interpersonal communication skills with the ability to work well with customers
Must have good organization skills
Must be able to lift 50 lbs. to approximate 5 ft. height
Ability to:
Multitask
evaluate multiple customer issues and set priorities
manage processes

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

Bachelor degree in Electronics, Computer Science, or Engineering

Associate degree/Technical Certification with at least 2 years of demonstrated work experience troubleshooting and repairing electromechanical systems

High school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electromechanical systems

Preferred Knowledge and Skills

Coursework in Network Engineering, Robotics or Electronics
Experience working in a hospital environment a plus

Work Conditions

Field based position
Travel required
On call 24/7 days a week

Company Description

Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG!

We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.