Field Service Technician

Primary Responsibility: This position is responsible for preventive and reactive maintenance on existing HUG systems, and commissioning of new systems. Prior to each intervention, the technician prepares himself with the relevant documentation, tools and parts. Post intervention, he provides an accurate report in a timely manner and provides telephone support to customers.

This job will require you to:

Service & Troubleshooting:

· Perform preventive maintenance on all HUG systems according to HUG standard Maintenance plan

· Diagnosis of malfunctions and professional troubleshooting

· Carry out emission measurements and reports (NOx, Soot, CO, etc..) using the relevant tools

· Provide remote support (calls/e-mails/…) for troubleshooting and spare parts identification to customers and colleagues

Commissioning

· Carry out commissioning of various projects

· On-site coordination & instruction of customer support teams

· Training of customers for operations and maintenance during handover of HUG system

· Ensure optimal customer satisfaction and operational readiness of the system

Others

· Internal and external customer support for technical matters

· Promote HUG products

· Proactive learning about company products and services

· Care and maintenance of equipment and tools

· Provide timely and accurate working reports

· Travel Requirements up to 80% mainly in USA but also internationally

· Willingness to occasionally travel or work on weekends

The ideal candidate:

To succeed in this position, you will ideally have:

· Completed training in the field of electrical engineering or mechanics (mechatronics technician, electronics technician, plant mechanic, industrial mechanic or comparable training)

· Preferred previous experience with engine and/or aftertreatment systems for high-horsepower applications

· Ability to perform complex troubleshooting

· Proficiency in industrial electrical systems (PID Controls, wiring, analog and digital transmitters, sensors, …)

· Ability to handle AC and DC Circuits including Relay Logic

· Comfortable with mechanical work and ability to perform physically demanding tasks

· Autonomy and capability of taking ownership of a job

· Proficiency with MS Office suite (Excel, Word, Powerpoint)

· Excellent organizational skills

· Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.

· Must have a valid driver’s license