Enrollment Specialist

Company: Food Allergy Institute

Location: Long Beach, CA 90915

Hours: Full Time; Non-Exempt; M-F 8:00AM-5:00PM (Onsite)

Pay: $20-$25 an hour + Monthly bonus opportunity!

Who We Are:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. We have collected more than a trillion data points that allow us to use mathematics and analytics to best understand how we can treat patients with anaphylactic food allergies in the safest way possible.

Why FAI?

Food Allergy Institute is home to many innovative thinkers, problem solvers, and passionate leaders. The work we do is truly life-changing for our patients and their families; each member of our team will experience how their role supports our mission! FAI provides a challenging and rewarding environment where employees’ talents are leveraged, ideas are encouraged and growth is always inspired.

Who Are We Looking For?

We seek an adaptable, compassionate, and dynamic individual to join our pediatric allergy clinic as an Enrollment Specialist. The core responsibility of the role is to assist parents of patients as they navigate our enrollment process to becoming a client. You will serve as a subject-matter expert for the program, answering questions for prospective parents of patients as well as following up with families that have previously enrolled.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• PTO Days
• Paid Holidays
• 401K Plan (matched)
• Paid Training
• Company Sponsored Events
• Competitive Rates
• Growth Opportunities

Essential Functions:

• Demonstrate a positive and resourceful approach to problem-solving, bring fresh ideas to the table, ability to manage complexity with deadlines, ability to maintain confidentiality, and excited about expanding our impact through communications.
• Serves as subject-matter expert for the Food Allergy Institute's Tolerance Induction Program and the enrollment process.
• Manage incoming & make outbound inquiries to parents of patients explaining the effectiveness of our program and its potential impact.
• Develops strong relationships with prospective parents of patients to build trust and rapport.
• Accurately documents interactions with prospective patients to ensure timely and appropriate follow-up communication.
• Assist other personnel and departments with data collection and problem solving.
• Other responsibilities as assigned.

Qualifications:

• A passion to serve our patients and their families as they seek to achieve their “food freedom” goals.
• High School Diploma or equivalent required.
• Strong presentation skills.
• Customer service or sales experience preferred.
• High level capacity to multitask independently and on a computer.
• Excellent typing skills.
• Excellent written and oral communication skills.
• Ability to perform in a high volume, fast paced call center environment.
• Proven ability to work independently as well as a productive member of a team.
• Exceptional organizational and time-management focus.

FAI provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. FAI is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.