Call Center Representative
- Full-Time
POSITION TITLE: CALL CENTER REPRESENTATIVE
FLSA: NON-EXEMPT
REQUIRED EDUCATION, SKILLS, AND ABILITIES:
High School Diploma / GED.
At least 1-year customer service experience preferred
Self-motivated and positive attitude
Good communication skills both verbal and written
Computer literate
Bilingual (English/Spanish) preferred
PRINCIPAL DUTIES:
Give appointments by phone and update/enter patient demographics
Cancel and reschedule booked appointments.
Place outbound calls to no-show patients for a new appointment.
Resolve issues on eMessenger; failed call report.
Process all patient transfer requests
Provide general information to patients regarding services, insurances accepted and sliding fee qualification
Screen all dental calls and transfer to the appropriate site
Outreach patients to schedule hospital, lab and various other follow up appointments
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
None
Job Posted by ApplicantPro
Address
Suncoast Community Health Centers Inc.
Brandon, FLIndustry
Business
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