Patient Access Rep I - Hospital

JOB SUMMARY: The Patient Access Representative performs:

• Registrations of inpatient/outpatient visits including, but not limited to, patient interviews, signing of forms, scanning of documents and routing of patients
• Scheduling of Inpatient/Outpatient visits for a variety of departments
• Verification of insurance eligibility and benefits as well as authorization for procedures as applicable
• Other duties as assigned or required by the Director of Patient Access or his/her designee.

JOB RELATIONSHIPS:

1. Directly responsible to the Director of Patient Access and in his/her absence, to his/her designee.
2. Works closely with hospital district leadership and departments as well as internal and external customers.

OCCUPATIONAL HAZARDS:

Works in the general hospital setting. May be exposed to blood, body fluids, or tissues as well as patients in varying stages of infectious states.

Qualifications:

Required:

• High School diploma or equivalency.

• Must exhibit:

• Ability to work in a multi-task environment and accept interruptions while performing duties

• Good communication and people skills,
• Good judgment and decision making skills
• Positive attitude
• Flexibility

• Good problem solving and analytical abilities
• Ability to work well under pressure

• Good verbal enunciation

• Good organizational skills

• Basic understanding of computers
• Must be able to type.
• Conduct, appearance and work performance shall be of professional quality

Preferred:

• One year of experience in a hospital or similar institution,
• High volume customer service experience
• Experience with multiline phones
• Receptionist/clerical experience
• Bilingual (Spanish).