Patient Service Representative II (Direct-Hire)

Job Description:

Administrative Assistant - Concierge Cardiology/Internal Medicine practice

• Looking for a candidate with solid administrative experience in the healthcare industry.
• Supporting one doctor mainly, rotating front desk duties.
• Direct-hire, salary $50-58k
• Full-time, Mon-Thurs 8:00 am – 4:30 pm, Fridays 8:00 am – 3:00 pm.
• Small office, 5 doctors and 15 employees.
• Free parking onsite!!

Duties and Responsibilities:

• Welcome patients and visitors in person and on the telephone.
• Maintain a positive, empathetic, and professional demeanor at all times.
• Optimize provider time, maintaining awareness of clinic flow and notifying providers of cancellations or delays.
• Maintain daily calendar of meetings and events and proactively resolve schedule conflicts as necessary.
• Manage physician's schedule.
• Develop, organize and maintain all files and record-keeping systems.
• Input new patient information into the system.
• Assist patients with coordination and navigation of care across different health care systems.
• Maintain reception area in a tidy and organized manner.
• Obtain, record, and update personal and financial information in accordance with HIPAA.
• Collect and record patient co-payments.
• Perform office administrative tasks such as document scanning, spreadsheet tracking, reminder calls,
• Use computer software and office equipment (fax machines, copiers, etc.)
• Contact insurance carriers to verify patient’s insurance eligibility, benefits, and requirements.
• Request, track and obtain pre-authorization from insurance carriers within time allotted for medications and all other services.
• Request, follow up and secure prior authorizations prior to services being performed.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

Qualifications:

• Excellent customer service skills.
• Must be willing and able to multi-task.
• Must have excellent attention to details and time management skills.
• Must be proficient with Windows and MS-Word and other Microsoft Office applications; specialized online medical technologies, instant messaging, and the Internet.
• At least 6 months’ experience working in a hospital, clinic or other medical setting strongly preferred.
• Must have good written and verbal communication skills.
• Must be able to work alone and within a team effectively.
• Must have respectful, courteous, and professional attitude.
• Outstanding prioritization and organizational techniques.
• Previous EMR experience strongly preferred. EPIC is a plus, but not required.
• High school diploma required, Bachelor's degree preferred.