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Health Care Concierge Jobs (NOW HIRING)

HealthTeam Advantage

HealthCare Concierge

$15.75 - $20.50/hr

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong ...

OtterBase

Healthcare Concierge

Kansas City, MO · On-site

$20/hr

Together we're changing healthcare, this is your chance to be part of the action. OtterBase is seeking compassionate, service-driven professionals to join our client's team as a Concierge at one of ...

New

University of Colorado

Healthcare Concierge

Aurora, CO · On-site

$15.75 - $20.25/hr

The Healthcare Concierge provides administrative and front-line support to over 1000 faculty and staff across The Clubs - including The Hub AO1, The Hub AHSB, The Cloud, and The Clinical ...

K Health

Care Concierge

New York, NY · Hybrid

$17 - $22/hr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Competitive health, dental, and vision insurance options

Lange Recruiting

Care Concierge

Richmond, VA

$15.25 - $19.75/hr

At Home Harmony's Care Concierge Team is made up of experienced RN, LPN and MA staff who are ... home health orders and plan of cares, and other patient-specific needs * May be required to ...

Zelis Healthcare, LLC

Care Concierge

Plano, TX · On-site

$14.50 - $18.75/hr

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers ... Position Overview The Care Concierge I delivers call center-based telephonic support to members ...

AMN Healthcare

Primary Care Concierge Physician

Bryan, TX · On-site

$325K - $500K/yr

& Requirements Primary Care Concierge Physician StartDate: ASAP Pay Rate: $325000.00 - $500000.00 ... Spend ample time with patients to address health concerns, medical history, and tailored care plans

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Health Care Concierge information

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$11

$18

$25

How much do health care concierge jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for health care concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What qualifications do I need to be a concierge?

To be a health care concierge, candidates typically need a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in healthcare or customer service. Strong communication, organizational skills, and familiarity with healthcare systems or electronic health records are also important qualifications.

How does a Health Care Concierge typically interact with patients and healthcare providers to coordinate care?

A Health Care Concierge serves as a bridge between patients and the broader healthcare system, helping clients navigate complex processes such as scheduling appointments, understanding insurance benefits, and accessing specialty care. They regularly communicate with both patients and providers, ensuring that medical information is accurately relayed and appointments are efficiently coordinated. This role often requires strong interpersonal and organizational skills, as concierges must advocate for patients’ needs while maintaining positive relationships with healthcare professionals. Daily responsibilities may include following up on referrals, answering patient questions, and troubleshooting issues related to care access.

What does a healthcare concierge do?

A healthcare concierge assists patients by coordinating appointments, managing medical records, and providing personalized support to improve their healthcare experience. They often work in medical practices or hospitals, requiring strong communication skills and knowledge of healthcare systems. Their role helps streamline patient services and ensure timely access to care.

What is the difference between Health Care Concierge vs Medical Assistant?

AspectHealth Care ConciergeMedical Assistant
CredentialsCustomer service, healthcare knowledge, sometimes certificationsCertified or registered, with medical assisting credentials
Work EnvironmentHospitals, clinics, private practices, patient-centered settingsClinics, hospitals, outpatient facilities
Employer & IndustryHealthcare providers, concierge services, hospitalsMedical offices, clinics, hospitals
Primary RoleEnhance patient experience, coordinate care, provide personalized assistanceAssist with clinical tasks, patient prep, administrative duties

While both roles involve patient interaction within healthcare settings, a Health Care Concierge focuses on improving patient experience and personalized service, whereas a Medical Assistant handles clinical and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus.

What is a Health Care Concierge?

A Health Care Concierge is a professional who assists patients in navigating the healthcare system. They help individuals schedule appointments, understand their insurance benefits, find the right doctors or specialists, and resolve billing or coverage issues. Their goal is to provide personalized support, reduce patient stress, and ensure that care is coordinated smoothly. Health Care Concierges often work for insurance companies, hospitals, or as part of private concierge medicine practices.

What jobs pay 4000 a week without a degree?

A Health Care Concierge typically does not earn $4,000 weekly without specialized experience or certifications. High-paying roles in healthcare often require advanced training, licenses, or degrees. However, some sales, real estate, or entrepreneurial positions in healthcare-related fields can reach that income level with significant effort and client base growth.

What qualifications does a medical concierge need?

A health care concierge typically needs a background in healthcare, such as a nursing or medical assistant certification, along with strong communication and organizational skills. Knowledge of medical terminology, patient privacy laws, and familiarity with healthcare systems or electronic health records is also important.

What are the key skills and qualifications needed to thrive as a Health Care Concierge, and why are they important?

To thrive as a Health Care Concierge, you need a strong background in customer service, healthcare navigation, and often a relevant associate's or bachelor's degree. Familiarity with health insurance systems, electronic health records (EHR), and patient scheduling software is typically required. Exceptional interpersonal skills, problem-solving abilities, and discretion help you provide tailored support and build trust with clients. These skills are vital for ensuring patients receive personalized, seamless access to healthcare services and information.
More about Health Care Concierge jobs
What states have the most Health Care Concierge jobs? States with the most job openings for Health Care Concierge jobs include:
What job categories do people searching Health Care Concierge jobs look for? The top searched job categories for Health Care Concierge jobs are:
Health Care Concierge jobs near you
Infographic showing various Health Care Concierge job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 69% Full Time, 21% Part Time, and 8% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

HealthCare Concierge

Care N Care Insurance Company of NC

Greensboro, NC • On-site

$15 - $19.50/hr

Full-time

Posted 27 days ago

Job description

Description:

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong oral and written communication skills, planning and problem-solving skills, and be skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, and ethical conduct and place a premium on treating others with dignity and respect.

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
  • Address member concerns and answer questions related to claims issues, provider resources, benefits, billing, member enrollment/disenrollment and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements, including, but not limited to, set monthly call volume, call quality scores, abandonment rates, CMS service levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to establish performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to, member outreach and follow-up.
  • Assist in the grievance and appeals process
  • Perform verification calls for members who have enrolled in the HealthTeam Advantage plan, as well as perform welcome calls to those members who do not require a verification call
  • Perform outreach calls for members who have enrolled and require provider attestation or HRA completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP, Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 AM-8:00 PM Monday through Friday outside of the Annual Enrollment Period and ability to be flexible with time during the Annual Enrollment Period when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE

Education:

  • High School diploma, GED, or equivalent work experience

Required Experience:

  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:

  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:

  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES

Required Competencies:

  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related devices

Preferred Competencies:

  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS

  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or
  • A negligible amount of force is frequently (1/3 to 2/3 of the time) required to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may include walking or standing for brief periods.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.