Mitigation Supervisor

Our client since 2001, has provided exceptional professionally managed support to our clients nationwide, including many of the country's largest retailers, real estate holding companies, insurance providers, and commercial lenders. They pride themselves on being their client's "professional management" provider and "an extension of our client's team." They offer a full suite of facilities, emergency disaster response, and environmental services.

Our Client is seeking a Mitigation Supervisor responsible for responding to water, fire, and mold-damaged residential and commercial structures under general supervision. They are generally the first person to enter the structure after the disaster/damage, to make customers comfortable that their property will be handled professionally and carefully. The Mitigation Supervisor will supervise a mitigation project on a day-to-day basis and verify that the project produces the required deliverables of quality within the specified constraints of time and cost to achieve the potential benefits defined in the business case. The Mitigation Supervisor will also be responsible for performing site inspections, setting up, leading and training the crew members, documenting losses with accurate measurements, notes and photographs with strong attention to detail; estimating the cost of the loss through the cost estimation system.

Key Responsibilities

• Provide day-to-day supervision to mitigation team by building and motivating team members to meet project goals, adhere to their responsibilities and project milestones.
• Directly provide guidance on projects to clients, vendors, and Watterson staff.
• Manage, sell, supervise and produce mitigation work on a daily basis to accomplish daily and weekly production goals.
• Continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.
• Oversee, mentor, and monitor technicians performing dry-out procedures and mold remediation.
• Inspect new leads, present solutions to the customer, have work authorizations signed to begin mitigation/remediation work.
• Work closely with Mitigation Project Manager to ensure proper schedule flow & timely job completion.
• Responsible to work alongside mitigation team to teach, train/coach, mentor and help ensure all production goals are met.
• Help monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Assist in the procurement of adequate resources to achieve project objectives within planned timeframes.
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues.
• Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Initiate and maintain liaison with owners and other contacts to facilitate project activities.
• Investigate potentially serious situations and implement corrective measures.
• Proactively develop relationships with the subcontractor community.

Competency/Attributes

• Uses facts and available information to develop logical assumptions. Discriminates between important and unimportant details, recognizes inconsistencies between facts and/or data, and draws correct inferences from information (includes differentiating, comparing, contrasting, linking, researching).
• Identifies individual career direction and assists in their development for the positions or assignments, even if they will be lost to another unit. Provides assistance in identifying problems, guidance and/or counseling for improvement in team performance and does so in a positive manner.
• Reads situations quickly and deals effectively. Steps up to conflicts and sees them as opportunities. Finds common ground and gets cooperation without disruption to workflows or interpersonal relationships.
• Clearly and comfortably delegates both routine and important tasks and decisions; shares both responsibility and accountability; trusts people to perform. Makes self-available for ongoing discussion and follow-up.
• Recruits and hires the best people available from inside or outside the organization. Surrounds self with talented people. Is not afraid to select strong people.
• Asks good questions and probes all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions.
• Identifies and acknowledges individual and team accomplishments. Provides praise and/or tangible awards for achievements. Recognizes individuals for continuous improvement and commitment to quality and service.
• Instills in others a desire to achieve challenging objectives through effective use of goal setting, high expectations, use of rewards, etc. and does so in a positive manner. Encourages and acknowledges a job well done and informs others.
• Mobilizes appropriate resources (people, funding, materials, and support) to get things done. Manages multiple activities simultaneously to accomplish goals, Establishes efficient work procedures to meet objectives Forms the right structures, process, and/or teams to enhance productivity.
• Effectively uses the company's systematic approach to planning, organizing, directing, supervising and accomplishing the goals of a project(s) requirements and activities to meet objectives. Includes balancing the task requirements within the constraints of schedules and budgets.

Experience/Education

• Extensive professional experience in leadership roles within the industry.
• A minimum of 2 years experience in a similar role.
• Detailed knowledge of relevant regulations and laws