ZipRecruiter

Log In

1

Client Services Supervisor Jobs (NOW HIRING)

ProCare Rx

Client Services Supervisor

Gainesville, GA · On-site

Summary The Client Services Supervisor is responsible for assisting the Client Services Manager in managing and supporting the Client Services Team and ensuring that client expectations are met. The ...

East West Bank

FX Client Services Supervisor

Pasadena, CA · On-site

$90K/yr

Overview East West Bank is seeking an experienced FX Client Services Supervisor to oversee and support all post-trade foreign exchange activities. This role encompasses a broad range of FX functions ...

next page

Showing results 1-20

All JobsClient Services Supervisor Jobs

Client Services Supervisor information

See salary details

$35K

$70.3K

$127.5K

How much do client services supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client services supervisor in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What does a client services supervisor do?

A Client Services Supervisor oversees a team responsible for delivering quality service to clients, ensuring their needs are met efficiently and professionally. They manage daily operations, handle escalated client issues, and coordinate with other departments to resolve problems. Additionally, they train and support their staff, monitor performance metrics, and implement improvements to enhance customer satisfaction. Their role is crucial in maintaining strong client relationships and driving business success.

What are some common challenges faced by a client services supervisor and how can they be addressed?

Client Services Supervisors often encounter challenges such as balancing the needs of clients with organizational policies, managing a diverse team, and resolving escalated client concerns promptly. To address these, it’s important to foster strong communication within your team, set clear expectations, and develop effective conflict resolution skills. Regular team meetings and ongoing training can also help ensure that both clients and staff receive the support they need, leading to improved satisfaction and smoother daily operations.

What are the key skills and qualifications needed to thrive as a client services supervisor, and why are they important?

A Client Services Supervisor needs strong leadership, customer service expertise, and organizational skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and reporting systems is often required. Excellent communication, problem-solving abilities, and team motivation are standout soft skills in this role. These competencies are crucial for effectively managing client relationships, ensuring service quality, and driving team performance.
More about Client Services Supervisor jobs

What cities are hiring for Client Services Supervisor jobs?

Cities with the most Client Services Supervisor job openings:

What are the most commonly searched types of Client Services Supervisor jobs?

The most popular types of Client Services Supervisor jobs are:

Who are the top companies hiring for Client Services Supervisor jobs?

The top employers for Client Services Supervisor jobs are:

What states have the most Client Services Supervisor jobs?

States with the most job openings for Client Services Supervisor jobs include:

What job categories do people searching Client Services Supervisor jobs look for?

The top searched job categories for Client Services Supervisor jobs are:

Client Services Supervisor jobs near you
Infographic showing various Client Services Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

Client Services Supervisor

Burgess Information Systems, Inc.

Gainesville, GA

Full-time

Posted 9 days ago

Job description

Summary

The Client Services Supervisor is responsible for assisting the Client Services Manager in managing and supporting the Client Services Team and ensuring that client expectations are met. The candidate should have prior supervisory experience, as they are responsible for supporting a team of employees and will be the first line leadership contact. This person will demonstrate a high level of customer service through responsiveness and professionalism. The Client Services Supervisor must be excellent communicators, capable of leading a team to ensure an exceptional client experience, collaboration with other central departments and stakeholders, assure all client needs are being met, to maintain client retention, renewal, and overall plan satisfaction.

Responsibilities include but are not limited to the following:

  • Assist in managing day-to-day operations of the Client Services team.
  • Lead, motivate, and support a client services team while supporting a positive work environment
  • Responsible for the overall performance and productivity of the team through management and measurement to hold team accountable for service issues and removing roadblocks and assure progress is consistent.
  • Coach and support team members to help them meet departmental goals and exceptional customer service.
  • Assist Manager in the recruitment and training of team, selecting the right candidate, proper training, and providing ongoing support.
  • Ensuring that the department meets all company procedures and policies.
  • Oversee projects of varying complexity through completion.
  • Identify, research, resolve, and follow up on all reported client issues as needed to support Account Managers.
  • Actively engage and participate in client meetings and conference calls and maintain all documentation and follow up.
  • Maintain ProCare Rx systems to assure documentation updated and accurate.
  • Work with the Implementation team to provide smooth transition to ongoing Client Services following Go Live.
  • Understand and support all internal workflows.
  • Step in as necessary to serve as primary contact for clients if staffing levels are down.
  • Cross collaboration with other teams to improve processes and systems
  • Establish and maintain professional relationship with clients, internal business lines, and external vendors.

Qualifications and Requirements

  • Bachelor’s degree or equivalent combination of education and experience.
  • Experience with employee management/managing teams.
  • Proficient in Microsoft Office and other exposure to industry-related applications and software.
  • Exceptional organizational and time management skills.
  • Exceptional verbal and written communication skills.
  • Effective presentation skills for face-to-face meetings as well as webinars and video conferencing.
  • Ability to analyze, interpret, and develop solutions effectively.
  • Ability to work both independently, as well as cohesively within a team setting, with limited supervision in a fast-paced environment with timely turnarounds
  • Account management/client services experience.
  • Experience in health care or related field.
  • Knowledge of PBM industry preferred.
  • Must be willing to travel on occasion.

Physical Demands

Requires sitting, standing, and occasional light lifting.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HumanResources@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.