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Client Services Supervisor Jobs (NOW HIRING)

East West Bank

FX Client Services Supervisor

Pasadena, CA · On-site

$90K/yr

Overview East West Bank is seeking an experienced FX Client Services Supervisor to oversee and support all post-trade foreign exchange activities. This role encompasses a broad range of FX functions ...

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Client Services Supervisor information

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$35K

$70.3K

$127.5K

How much do client services supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for client services supervisor in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What does a client services supervisor do?

A Client Services Supervisor oversees a team responsible for delivering quality service to clients, ensuring their needs are met efficiently and professionally. They manage daily operations, handle escalated client issues, and coordinate with other departments to resolve problems. Additionally, they train and support their staff, monitor performance metrics, and implement improvements to enhance customer satisfaction. Their role is crucial in maintaining strong client relationships and driving business success.

What are the key skills and qualifications needed to thrive as a client services supervisor, and why are they important?

A Client Services Supervisor needs strong leadership, customer service expertise, and organizational skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and reporting systems is often required. Excellent communication, problem-solving abilities, and team motivation are standout soft skills in this role. These competencies are crucial for effectively managing client relationships, ensuring service quality, and driving team performance.

What are some common challenges faced by a client services supervisor and how can they be addressed?

Client Services Supervisors often encounter challenges such as balancing the needs of clients with organizational policies, managing a diverse team, and resolving escalated client concerns promptly. To address these, it’s important to foster strong communication within your team, set clear expectations, and develop effective conflict resolution skills. Regular team meetings and ongoing training can also help ensure that both clients and staff receive the support they need, leading to improved satisfaction and smoother daily operations.
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Client Services Supervisor jobs near you
Infographic showing various Client Services Supervisor job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

Client Services Supervisor

Chattanooga, TN • On-site

ResCare Employer Solutions
See more jobs at ResCare Employer Solutionsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Company Description

About ResCare

Join us in transforming peoples' lives and their
communities! ResCare is a one-of-a-kind human services
company offering services for people with intellectual and
developmental disabilities, home care for seniors, as well as
education, vocational training, and job placement for people of all
ages and skill levels. Right now, we have an exciting opportunity for
you to join our team as a Branch Manager..


Are you passionate about helping others? Don't miss this
opportunity to find career success and fulfillment while you help
people reach their highest level of independence! Apply today!
ResCare. Where Care Meets Career.

Job Description

Client Service Supervisor Responsibilities

This
position is responsible for quality service delivery to clients, and
supervising, guiding and directing staff providing those services. The
Customer Service Supervisor will monitor the selection of appropriate
staff, direct scheduling, identify problem situations and assist in
problem solving to strive for optimum outcomes.

  • Scheduling caregiver staff to ensure service delivery to clients
  • Staff files, updates and record keeping.  Ensure all certifications, licenses
    and other applicable documents are complete and up-to-date per local,
    state and federal regulations.
  • Evaluate job performance of staff and provide performance reviews, corrective action or
    other disciplinary/performance appraisals/counseling.
  • Ensure home care services are in compliance with agency philosophy, policies
    and procedures, and in accordance with federal, state and local
    licensing laws and regulations.
  • Direct staff schedules and ensure appropriate services are provided to clients.
  • Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change.
  • Ensure submission of proper timekeeping and paperwork.   Management of
    schedule templates, processing visits and compliance checking through
    Point of Care and written notes.
  • Will be working in 3 systems, processing payroll, and ensuring data is correct
  • Report client condition changes, needs or concerns to the Branch
    Manager/Executive Director, clinical staff and family members as
    appropriate.
  • Assume  on call responsibility
  • Other duties as assigned.
Qualifications
  • Prior experience delivering services to the elderly and/or disabled.
  • Prior experience in scheduling staff is preferred
  • Demonstrated ability to supervise staff.
  • Two or more years of community service or client service experience.
  • Two or more years of general office and computer experience.
  • Excellent customer service skills.
  • Solid experience working with the public, presenting a friendly,  professional appearance while interacting with people.
  • Must be able to function well with pressure, make decisions quickly and manage confidential  information.
  • Valid drivers license and insurance.
Additional Information

In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Apply