Member Account Specialist

The Member Account Specialist Position is assessed in band G. The band G wage range is $20.90/hour-$31.33/hour. NHRS is currently hiring at $23.00-$25/hour

SCOPE OF WORK

Through the use of computer technology, assembles, verifies and prepares membership service and financial credit data to produce benefit estimates and actual annuity payment calculations.

ACCOUNTABILITIES:

• Performs comprehensive contribution and service credit reviews of manual and automated client records; performs and documents any required adjustments to those accounts for subsequent statement and benefit calculation purposes.
• Examines member records for accuracy of service credit, salary information and other pertinent membership and retirement eligibility data under the NHRS statute.
• Calculates and approves disbursements and billings to member and employer accounts for contribution refunds and remittance adjustments.
• Reviews and approves member refunds and previously withdrawn service credit purchases processed by the Prior Service Credit Consultant/Refund Clerk.
• Posts interest to member records to prepare them for receiving a refund or a finalized retirement benefit.
• Posts service credit purchases to member records.
• Conducts fact finding with members and employers on issues of eligibility to obtain information needed to make correct decisions.
• Extracts financial member data for pension payroll processing; troubleshoots and test PC software based benefit applications with the outside vendor.
• Communicates orally and in writing the requirements and procedures of the retirement process to members and the employers to increase awareness and provide guidance.
• Researches various technical and archival data to resolve problems and issues of historical consequences regarding benefit payments.
• Compiles data for various research projects and prepares reports for use by benefits specialists and management.
• Assist a superior in planning and coordinating program activities and in training subordinates.
• Recommends procedural changes or alternate work methods to improve the flow of work.
• Other appropriate and related duties as assigned by supervisor.

MINIMUM QUALIFICATIONS:

Education: This position requires a Bachelor’s degree with major study in public administration, business administration, accounting or other related field.

Experience: Four years of experience in accounting or benefit processing or other related field. Each additional year of approved work experience may be substituted for one year of required formal education; although preference will be given to applicants who possess a minimum of a Bachelor’s Degree in one of the above specified subject areas

License/Certification: Valid driver’s license preferred.

SPECIAL REQUIREMENTS:

· This position may require some in-state travel and the ability to work a flexible schedule, including periodic evening hours.

RECOMMENDED KNOWLEDGE, SKILLS, AND TRAITS:

· Knowledge of general office equipment including computer, fax, telephone, printer, shredder, copier.

· Ability to communicate effectively and diplomatically with internal and external diverse constituents.

· Demonstrated ability to practice appropriate judgment, discretion, and diplomacy;

· Demonstrated ability to work independently, with minimal supervision, as well as effectively as part of a team.

Physical Requirements:

· This position requires sitting (80%), standing (5%), and walking (15%). Additional physical requirements are as follows:

· Requires lifting materials of approximately 20-25 lbs.

· Often requires computer responsibility which involves extensive use of keyboard, mouse and monitor.

Work Environment/Conditions:

· Dayshift hours primarily, although overtime may be required to meet project deadlines.

· Physically able to participate in training sessions, presentations, and meetings.

· Work related assignments on weekends are possible.