Store Manager Valley Center KS

Benefits:

• Locally owned and operated
• Employee discounts
• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Summary
Store managers are responsible for overseeing the day-to-day operations of the store, including
maximizing sales, minimizing expenses, optimizing merchandising, and modeling outstanding
customer service experience. They should positively represent Waters Hardware consistent with
company values. The manager will also help build an efficient, motivated, and productive sales
team. Their job will include, but is not limited to, the following responsibilities.

Responsibilities
Model excellent customer service by assisting customers when necessary, answering
their questions, helping them find merchandise, and suggesting add-on sales that will
help them complete their projects. This may also include processing special orders.
Oversee daily opening and closing of the store.
Supervisory tasks include interviewing, hiring, training, appraising performance, and
disciplining team members.
Plan weekly work schedules with allocated payroll dollars budgeted in mind.
The weekly workload should be approximately 25% office to 75% sales floor.
Foster a team environment where team members are motivated to provide outstanding
customer service and contribute to the overall success of the business.
Immediately respond to customer complaints and resolve them as best as possible.
Ensure inventory is maintained at an appropriate level and direct regular cycle counts.
Coordinates sales promotions, marketing, and special events.
Directs merchandising in the store and ensures it is clean and organized. Also
responsible for maintaining signage.
Ensures the sales floor stays clean and orderly.
Take on tasks and projects requested by the owner and or general manager.
Participates in the weekly ordering of merchandise and oversees deliveries and
restocking.
Be a role model for safety, creating a safe work environment and ensuring compliance
with all store policies and safety standards as outlined in the team member handbook.
Protect inventory and store property against internal and external loss. Respond with appropriate action, according to company policy.
Organize and lead staff meetings.

Qualifications
Outstanding customer service skills and a professional attitude.
Excellent communication skills, both written and verbal.
Committed to continually learning and pursuing training and development
opportunities.
Project management skills with the ability to coordinate special projects, communicate
with team members and finish on time and within budget.
Ability to supervise fellow team members and understand the fundamentals of
leadership.
Strong knowledge of the products contained in the store.
Motivated, organized, and self-starter who can think independently and solve problems.
Understanding of store operations, including finances, inventory control, and pricing
strategy.
Strong math, reading, writing, and communication skills.
Knowledge of effective sales methods and techniques.
Understand how to efficiently operate the stores point-of-sale system and rental system.
Other computer skills include knowledge of MS Word and MS Excel.
Be able to work a flexible schedule, including evenings, weekends, and holidays as
needed. The salaried position should be a minimum of 45 hours per week.

Goals
Drive growth in the company through increased sales and reduced expenses.
Build a strong team of motivated and productive retail associates.
Expand knowledge of retail operations, including inventory management and pricing
strategies.