Guest Service Agent
- $17 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance
- Full-Time
Hampton Inn Chicago North/Loyola Station
1209 W. Albion Ave
Chicago,IL 60626
Position Type: Full-time
Hourly Pay Rate: $16.80 / hour
At Atira Hotels, we currently have job openings within our rapidly growing organization. As we continue to expand our presence in the hospitality industry, we are actively seeking skilled and driven individuals to become a part of our team. We take great pride in providing exceptional care to both our team members and guests. We firmly believe that our employees are the foundation of our organization and therefore deserve the utmost support and recognition. To achieve this, we have created a warm and encouraging work environment that fosters both personal and professional growth for our staff. We welcome talented and driven individuals who are looking for new career opportunities. Don't hesitate to apply today to become part of our dynamic and motivated team. You can learn more about the benefits and opportunities we offer by submitting an application through our online portal.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the accurate entry of customer reservations.
a. Receives reservations by phone, fax, and mail.
b. Processes reservations, enters into computer and provides additional information.
c. Acknowledges faxed and mailed reservations. Verifies pricing, discounts, billing information. Notifies customers of room features and anticipated availability.
d. Maintains files.
e. Researches and resolves problems.
f. Sends information to customers.
2. Assumes responsibility for effectively performing miscellaneous customer service functions.
a. Check in and out customers.
b. Processes customer payments and post applicable charges.
c. Informs customers of credit holds.
d. Conducts customer surveys and interact with guest regarding their stay.
3. Assumes responsibility for establishing and maintaining professional working relations with customers.
a. Resolves questions, requests, and problems promptly and courteously.
b. Keeps customers informed of Company policies, procedures, and status of their accounts.
c. Politely obtains and conveys information as needed.
d. Maintains the Company's professional reputation.
e. Provides superior customer service.
4. Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management.
a. Assists and supports area personnel as needed.
b. Coordinates with the Accounting Department regarding customer credit status.
c. Keeps management informed of area activities and of any significant problems.
d. Attends and participates in meetings as required.
PERFORMANCE MEASUREMENTS
1. Customer service is accurate, prompt, and courteous.
2. Files are correct, current, and well maintained. Required reports and records are complete and timely.
3. Customer problems are politely and quickly researched and resolved. Professional business relations exist with customers and assistance is provided as needed.
4. Effective working relations exist with Company personnel. Assistance is provided as needed.
5. Management is appropriately informed of area activities.
Experience: Previous hotel-related and/or housekeeping experience desired.
What benefits can you expect as a Full - time, hourly employee at this hotel? Here are the details:
- Accident, critical medical supplement insurance
- Dental Insurance
- Employee assistance program
- Employee hotel room discount
- Health insurance
- Health savings account
- Holiday pay
- Life insurance
- Long-term disability
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Address
Hampton Inn Chicago North/Loyola Station, Chicago IL 60626
Chicago, ILIndustry
Tourism
Posted date
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