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Monitoring Agent Jobs (NOW HIRING)

Global Axiom

Video Monitoring Agent

Houston, TX

The Video Monitoring Agent - Level 1 Position: Global Axiom's 24-hour Central Station in Houston, TX, is hiring a Video Monitoring Agent - Level 1 to join its growing team. The Video Monitoring Agent ...

Corsica Technologies, LLC

NOC Analyst

Scottsdale, AZ · On-site

... monitoring-agent, backup, disk-space, service, and patching issues. - Contact clients when additional information, onsite validation, or confirmation of impact is required. - Contact internet service ...

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Monitoring Agent information

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How much do monitoring agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for monitoring agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a monitoring agent?

To thrive as a Monitoring Agent, you need strong attention to detail, analytical skills, and typically a high school diploma or equivalent. Familiarity with monitoring software, alarm systems, and incident management platforms is often required. Excellent communication, problem-solving abilities, and the capacity to stay calm under pressure help agents respond effectively to incidents. These skills ensure timely detection and resolution of issues, safeguarding assets and maintaining operational security.

What is a monitoring agent?

Monitoring Agents are professionals responsible for observing, tracking, and reporting on specific activities, systems, or environments to ensure compliance, security, or optimal performance. They often work in sectors like security, IT, environmental management, and customer service. Their main duties include monitoring live data or physical spaces, detecting irregularities or breaches, and promptly notifying relevant personnel of any issues. Monitoring Agents play a crucial role in maintaining safety, efficiency, and operational standards within organizations.

What are some common challenges monitoring agents face when handling multiple incidents simultaneously?

Monitoring Agents often encounter situations where multiple alerts or incidents occur at the same time, requiring swift prioritization and effective multitasking. The challenge lies in accurately assessing the severity of each alert, communicating updates to relevant teams, and ensuring that no critical issues are overlooked. Strong organizational skills, familiarity with monitoring tools, and clear communication are essential to manage these high-pressure moments efficiently. Support from experienced colleagues and standardized escalation procedures also help agents succeed in such scenarios.

What is the difference between Monitoring Agent vs Network Technician?

AspectMonitoring AgentNetwork Technician
Required CredentialsCertifications like CompTIA A+, Network+Certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentMonitoring systems, remote or on-site, focused on system healthOn-site or remote, configuring and troubleshooting network hardware
Employer & Industry UsageIT service providers, data centers, cybersecurity firmsTelecom companies, IT departments, network service providers

Monitoring Agents primarily focus on overseeing system health and alerting issues, while Network Technicians handle network setup, maintenance, and troubleshooting. Both roles require technical certifications and often work in similar environments, but Monitoring Agents concentrate on system monitoring tools, whereas Network Technicians work directly with network hardware and infrastructure.

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What states have the most Monitoring Agent jobs?

States with the most job openings for Monitoring Agent jobs include:

What job categories do people searching Monitoring Agent jobs look for?

The top searched job categories for Monitoring Agent jobs are:

Monitoring Agent jobs near you
Infographic showing various Monitoring Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.

Video Monitoring Agent

Global Axiom

Houston, TX

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

The Company

Global Axiom, located in Farmington Hills, Michigan, has over 15 years of experience providing technology solutions that focus on helping businesses. Our focus is to strategize, optimize, and implement innovative technologies to maximize efficiency and return on investment in all communication ventures for today’s leading markets. Our work with multiple retailers includes point of sale, telecom, network, security, wireless, and cabling/electrical, among other services.

The Video Monitoring Agent – Level 1 Position:

Global Axiom’s 24-hour Central Station in Houston, TX, is hiring a Video Monitoring Agent – Level 1 to join its growing team. The Video Monitoring Agent is responsible for providing security and loss prevention services for Global Axiom’s clients through the utilization of live remote audio, video, and alarm monitoring technologies.  

The Video Monitoring Agent will perform a variety of tasks, including, but are not limited to, responding to incidents appropriately which may include police, fire and medical dispatch as required, viewing live and recorded video to verify causes of alarm activation, initiating direct communication through remote audio engagement during high stress and crisis situations, and completing incident reporting and documentation as needed. 

This position operates in a 24/7, 365 days a year, shift work environment so candidate’s must be open to working the 10pm-6am shift and weekends as necessary.

 Preferred Experience, Skills & Abilities of the Video Monitoring Agent – Level 1:

  • Associate’s degree or 2 years of college equivalent coursework in Loss Prevention/Law Enforcement preferred
  • Experience in loss prevention, law enforcement, security, alarm/video monitoring, or police dispatch preferred
  • Ability to operate in high-stress or conflict situations
  • Sense of urgency and ability to think proactively
  • Strong computer skills and ability to type a minimum of 30 WPM
  • Must be able to work a flexible shift, which may include nights and weekends

Compensation, Benefits, and Structure of the Video Monitoring Agent – Level 1:

The position is permanent, and either full-time or part-time depending on the candidate’s preference, with a competitive hourly wage structure based on skills and experience. If hired in a full-time capacity, the Company also provides a generous benefits package including health insurance, paid time off, and 401k.

The Recruitment Process for the Video Monitoring Agent – Level 1:

The recruiting process is designed to ensure that we make the right hire for this critical position and will include a combination of phone and in-person interviews, candidate assessments, a pre-employment background check, and drug test.

Global Axiom is an Equal Opportunity Employer!