Monitoring Operator Jobs (NOW HIRING)

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AECOM has an immediate need for a Traffic Monitoring Operator to work onsite at the PennDOT facility located in Harrisburg, PA.  Traffic Monitoring Operators execute their responsibilities from a Traffic Management Center (TMC), located in Harrisburg, PA.

Traffic Control Operators are responsible for monitoring, detecting, and reporting traffic incidents on Pennsylvania roadways, and coordinating with response agencies to manage the clearance of traffic incidents.  The primary responsibility of this position is to use intelligent transportation system devices to detect and verify incidents, coordinate a response, and communicate the impacts to stakeholders. Once the Operator has confirmed a traffic incident and coordinated with the appropriate jurisdiction for response, the operator then distributes traveler information through a variety of communication platforms such as digital message signs, websites, social media, and media outlets. 

Responsibilities include but are not limited to:

• Managing and logging traffic incidents in an advanced transportation management system software
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system, computers, CCTV cameras, digital message signs, etc.)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status
• Informing first responders of traffic related incidents involving injury and assisting with coordination of lane closures and diversion routes
• Coordinating incidents (to include traffic signal system malfunctions) with local municipalities for resolution and information dissemination 

Work Conditions:

• May be subject to short or no-notice work assignments during emergency events
• 100% onsite at Traffic Control Center in a controlled, indoor environment with dimmed lighting
• Rotating shift schedule to include morning, afternoons, evenings, overnights, weekends and holidays
• Significant periods of sitting, CCTV camera viewing, and data entry
• Heavy volume of telephone, radio and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation

Minimum Requirements:

• High School Diploma or GED plus 2 or more years prior experience as a Traffic Monitoring Operator or other related experience
• Due to the nature of the projects a US Citizenship is required
• Valid U.S Driver's License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records review

Preferred Qualifications:

• Associates Degree preferred
• Prior experience working in a fast paced, technology infused, environment

Relocation assistance is not available for this position

Sponsorship for US employment authorization is not available now or in the future for this position

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.