Community Manager

This position is responsible for leading and directing all community operations. The Community Manager leads and motivates community staff members to provide service to residents and maintain a high level of resident satisfaction.

Essential Functions and Responsibilities:

• Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Madison Communities’ standards and policies, while working within budgetary guidelines
• Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing.
• Motivate associates through recognition programs, training, and team building. Ensure team meets strategic drivers
• Train staff members on proper leasing techniques and resident service
• Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
• Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
• Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
• Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)
• Ensure strategic drivers are communicated to staff and achieved
• Develop and administer the community budget
• Evaluate unit prices in accordance with the market and budgeted goals
• Develop an annual marketing plan and conduct marketing reviews on a monthly basis
• Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary
• Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results
• Responsible for 35% of leasing activities

Requirements

• Ability to build, lead, and serve on teams required
• Demonstrate strong marketing skills required
• Ability to analyze and explain financial reports
• Strong working knowledge of MS Office Suite to include MS Excel
• Property Software experience – (Yardi, Rent Café and CRM knowledge or knowledge of similar programs)
• Ability to provide exceptional customer service
• Superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
• Present a professional image
• Resourceful and well organized

Education and Background:

• BA/BS in business or relevant experience
• Successful supervisory experience
• 3+ years’ experience in a property management role preferred

Benefits:

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• A Class Luxury property
• 40 Percent discount on Rent for units on property