IT Manager
- Full-Time
Position Title: Information Technology Manager
Department: Information Technology
Seniority Level: Exempt
Division:
Reports To: Director of IT
Employment Type: Full Time
Summary
Responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.
Supervises, supports and trains staff of Information Technology Specialists.
Essential Functions
Average Percent of Time
30
%
Property Support
- Coordinates design and implementation with Director Technology Services to ensure alignment with area/cluster objectives and corporate strategic IT direction.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
25
%
Operations
- Performs his/her duties as The Boca Raton Technology Network Administrator in compliance with TBR Standards.
- Coordinates upgrades and maintains the directory structure on network servers.
- Monitors, Diagnoses and adjusts performance on LAN and network servers.
- Manages shared technology resources.
- Insures standard LAN backup and archiving procedures on network servers.
- Insures periodic preventative maintenance on machines to ensure their reliability and availability.
- Sites specific essential functions & supportive functions.
40
%
Management/Supervision
- Works closely with property management to ensure smooth running of the network and assist in helping to maintain the site systems.
- Manages/directs hardware, software, and network setup and installation, ensuring compliance with TBR standards and certification process, including acceptance testing and providing direction to outside installation resources.
- Manages a staff of Technology Services Specialists to provide on-site users and guests support related to software applications, hardware and network connectivity
- Manages and maintains payroll in accordance with budgetary guidelines.
- Hires and trains staff.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.
- Assist with other areas of Technology Services as required.
- Assist the Delivery Support System Support or IT Director in projects as required.
- Support other departments as needed.
- Support hotel guests as needed.
Internal Relationships
Reports to Director of Information Technology
External Relationships
Has regular contact with support vendors
Qualifications
The individual must possess the following knowledge, skills, and abilities and be able to
explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using some other combination of skills and abilities.
- Excellent project management skills.
- Excellent verbal and written communication skills.
- Extensive experience with LAN/WAN environment and architecture.
- TCP/IP.
- Extensive knowledge of systems integration.
- Ability to work well with people who possess varying technical abilities.
- Familiarity with the following software applications:
HotSoS
Hotel PMS Systems: Opera
Hotel POS Systems: Agilysys, Micros, SpaSoft, Jonas, CVPS
Internet Access
MS Office 365
MS Teams
MS Windows Server 2019
Remote support software
Outlook/Outlook Web Access
MS Windows 10 Workstation
MS Azure / Local Domain Controller
Adobe/Adobe Reader
Education/Experience Requirements
Education
Education in related field or comparable certifications and experience.
Experience
Systems management and support experience preferred. Previous hospitality systems experience preferred.
Licenses or Certifications
Microsoft certified strongly preferred
Physical Requirements
Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours
Physical Activity Frequency
Sitting Frequent
Walking Constant
Climbing stairs Constant
Crouching/Bending/Stooping Constant
Reaching Constant
Grasping Constant
Pushing/Pulling Constant
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Taste Never
Lifting/Carrying (# lbs) Occasional 50+ lbs
Travel Rare
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Address
The Boca Raton
Boca Raton, FLIndustry
Technology
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