Customer Service Representative (Bilingual Preferred)

Job Description to include but not limited to:

· Manage 75 + number of incoming calls, outbound as needed.

· Create daily work orders | closing work orders.

· Open new accounts | process cancellations.

· Manage and Maintain information on customer accounts.

· Record details of customer inquiries, comments and complaints.

· Handling various administrative tasks.

· Processing credit card payments.

· Attend weekly or biweekly meetings.

· Working with our Operations team daily regarding service-related needs.

· Fast paced work environment.

Responsibilities to Include, but not limited to:

· Provide exceptional customer service by maintaining a positive, emphatic, and professional attitude towards customers and co-workers.

· Demonstrate courtesy / friendliness / politeness, at all times.

· Acknowledging customer situations, providing resolution on resolving those concerns.

· Follow up on customer inquiries, problems and escalated situations.

· Attention to detail and accuracy.

· Assigned and various duties based on business needs.

· Adapt to changes quickly.

· Able to learn software program quickly, proficiency in Word, Excel, Outlook and Internet skills.

· Proficient in time management, capable of working independently.

Skills:

· Interpersonal skills

· Strong Communication skills via phone or email

· Problem solving skills

· Active listening skills

· Adaptability

· Handle stressful occurrences

· Multitask various assigned job duties