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Outbound Customer Service Jobs (NOW HIRING)

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

We are hiring Outbound Customer Service Schedulers to join our growing Service Department. This is a high-energy, phone-based role focused on outbound calling, customer follow-up, and appointment ...

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How much do outbound customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for outbound customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service?

An Outbound Customer Service job involves making calls to customers on behalf of a company. The purpose of these calls can include sales, follow-ups, surveys, appointment setting, or customer support. Agents proactively reach out to customers rather than waiting for them to call in. Strong communication skills, patience, and problem-solving abilities are essential in this role. Companies use outbound customer service to generate leads, improve customer relationships, and provide important information.

What does an outbound customer service do?

In an Outbound Customer Service role, your daily tasks typically include making outbound calls to existing or potential customers, following call scripts to provide information, answer questions, or promote products and services. You'll also record customer responses, input data in CRM systems, handle objections, and sometimes schedule appointments or conduct satisfaction surveys. Team collaboration is often encouraged to share effective strategies and meet group targets. The pace can be fast and goal-driven, but it offers opportunities to polish your communication skills and gain experience working with diverse customer needs.

What are the key skills and qualifications needed to thrive in outbound customer service?

To thrive as an Outbound Customer Service representative, you need strong communication skills, a persuasive approach, and proficiency in handling customer inquiries, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes basic sales training are commonly required. Persistence, active listening, and resilience to rejection are valuable soft skills that make candidates excel in this role. These competencies are crucial to effectively engage potential customers, meet performance targets, and maintain a positive company image.

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Outbound Customer Service jobs near you
Infographic showing various Outbound Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Service Representative

XpressRun

Honolulu, HI • On-site

$14.75 - $19.75/hr

Other

Re-posted 2 days ago

Job description

Outbound Customer Service Representative

The Outbound Customer Service Representative (CSR) is responsible for coordinating and executing outbound freight shipments for Xpress Trucking customers, with a primary focus on Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) freight movements. This role serves as a key communication link between customers, warehouse operations, dispatch, carriers, and internal billing teams to ensure freight is processed accurately, shipped on time, and supported with complete documentation from pickup through final delivery.

The Outbound CSR is expected to deliver a high level of customer service while maintaining strong attention to detail, ensuring proper shipment setup, documentation accuracy, compliance, and timely issue resolution.

Responsibilities:

  • Serve as the primary outbound CSR point-of-contact for assigned customer accounts and outbound freight activity.
  • Coordinate outbound freight shipments from start to finish, including Eastbound Mainland, Guam, and Inter-Island (Neighbor Island) movements.
  • Receive shipment requests and verify all shipping details including: Shipper /consignee information, Commodity description, Piece count, weight, and dimensions, Service level requirements (standard, expedited, cold chain, etc.), Required documentation and special handling instructions.
  • Create and manage outbound shipment files and ensure freight is properly set up for movement.
  • Communicate shipping cutoffs, sailing schedules, and expected transit times to customers.
  • Coordinate with warehouse and dock teams to ensure outbound freight is: Received and verified accurately, Properly labeled and staged for outbound loading, Loaded according to carrier requirements and safety standards.
  • Prepare, review, and distribute required outbound shipping documentation as applicable, including: Bills of Lading (BOL), Booking confirmations and carrier paperwork, Manifests and supporting documents, Delivery receipts and shipping confirmations, Proof of Delivery (POD) documentation when available.
  • Maintain a high level of professionalism and urgency in all customer communication via phone and email.

Communication & Cross-Department Coordination:

  • Work closely with: Warehouse staff and leads, Inter-island operations group, Billing and accounting teams, Management and customer stakeholders.
  • Escalate issues quickly when service is at risk (missed cutoff, capacity issues, documentation errors, damaged freight, etc.).
  • Participate in daily operational communication and contribute to improving workflow efficiency

Qualifications:

  • High school diploma or GED required (college coursework preferred).
  • 3+ years of experience in logistics, air freight, or transportation operations
  • Strong computer skills and ability to learn TMS systems quickly.
  • Excellent written and verbal communication skills.
  • Strong attention to detail, accuracy, and organization.
  • Ability to prioritize tasks and work under deadline pressure.

Physical Demands:

This position is primarily sedentary and requires the ability to perform clerical and administrative duties. The employee must be able to sit for extended periods of time, use a computer and telephone equipment for sustained periods, and perform repetitive hand and wrist motions (typing, data entry). The employee may occasionally be required to stand, walk, bend, reach, and lift or move office materials up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

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