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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Experience handling a high volume of inbound and outbound customer calls. * Excellent verbal and written communication skills. * Strong customer service, problem-solving, and conflict resolution ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Experience handling a high volume of inbound and outbound customer calls. * Excellent verbal and written communication skills. * Strong customer service, problem-solving, and conflict resolution ...

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How much do outbound customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for outbound customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service?

An Outbound Customer Service job involves making calls to customers on behalf of a company. The purpose of these calls can include sales, follow-ups, surveys, appointment setting, or customer support. Agents proactively reach out to customers rather than waiting for them to call in. Strong communication skills, patience, and problem-solving abilities are essential in this role. Companies use outbound customer service to generate leads, improve customer relationships, and provide important information.

What does an outbound customer service do?

In an Outbound Customer Service role, your daily tasks typically include making outbound calls to existing or potential customers, following call scripts to provide information, answer questions, or promote products and services. You'll also record customer responses, input data in CRM systems, handle objections, and sometimes schedule appointments or conduct satisfaction surveys. Team collaboration is often encouraged to share effective strategies and meet group targets. The pace can be fast and goal-driven, but it offers opportunities to polish your communication skills and gain experience working with diverse customer needs.

What are the key skills and qualifications needed to thrive in outbound customer service?

To thrive as an Outbound Customer Service representative, you need strong communication skills, a persuasive approach, and proficiency in handling customer inquiries, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes basic sales training are commonly required. Persistence, active listening, and resilience to rejection are valuable soft skills that make candidates excel in this role. These competencies are crucial to effectively engage potential customers, meet performance targets, and maintain a positive company image.

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Outbound Customer Service jobs near you
Infographic showing various Outbound Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Sales Representative

Hartland, WI • Remote

Batteries Plus
Retail • 5 - 10K employees
Learn more about Batteries Plusexternal

Full-time

Posted 29 days ago

Batteries Plus rating

6.0

Company rating: 6.0 out of 10

Batteries Plus

Based on 88 frontline employees who took The Breakroom Quiz

The best things about working at Batteries Plus

  • 88%

    88% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 87%

    87% say they have respectful managers

    say they have respectful managers

  • 84%

    84% say their job doesn’t spill into unpaid time

    say their job doesn’t spill into unpaid time

Featured by Batteries Plus, based on 88 Breakroom Quiz responses from their frontline employees

Job description

Batteries Plus is looking for an energetic, competitive, and goal-oriented Outbound Commercial Sales Representative to join our Commercial team. In this role, you'll focus on high-volume outbound calling, turning leads into active accounts, and driving revenue growth across our commercial channels. If you thrive in a fast-paced environment and are motivated by results, this is your chance to help power the growth of a nationally recognized brand.What You'll DoMake outbound calls to targeted organizations and connect with decision-makers.Deliver compelling sales pitches that highlight the value of Batteries Plus products and services.Convert leads into accounts, generating revenue for both corporate and franchise stores.Follow up on leads, referrals, and inquiries to maximize sales opportunities.Consistently achieve sales quotas and activity goals, logging all interactions in CRM (Salesforce).Collaborate with sales coaches, store owners, and cross-functional teams for seamless customer transitions.Participate in training, sales meetings, and special projects to sharpen your skills and support growth.What We're Looking ForAssociate degree in Business, Marketing, or Communications preferred (or 4 years of experience in lieu of degree).At least 1 year of inside sales, outbound phone sales, or cold-calling experience with proven success.Excellent verbal communication and confident phone presence with a consultative sales style.Strong negotiation, closing, and relationship-building skills.Self-motivated, competitive, and comfortable in a high-pressure sales environment.Proficiency in Microsoft Office, Google Workspace, and CRM tools (Salesforce strongly preferred).Coachable, adaptable, and a team player who thrives in a fast-moving environment.Why Batteries PlusJoin a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.Apply TodayBring your drive, resilience, and sales expertise to Batteries Plus, and help us power smarter growth strategies for the future.EEOC StatementBatteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit-based factors, and any other protections afforded under state or local laws.
Job Posted by ApplicantPro

Working at Batteries Plus

Perks for frontline workers

From Batteries Plus, via Breakroom

  • Full-benefits package including medical and dental insurance options

  • Tuition reimbursement program

  • Competitive employee discounts

  • Paid Time Off Available

  • 401k available

About Batteries Plus, in their own words

From Batteries Plus

At Batteries Plus, we bring Power to Your Life for what moves you forward today and tomorrow. It’s not a 9-5. It’s who we are. And we didn’t become experts overnight, but after 30 years with over 700 locations, we’re now the authority, and your trusted go-to power source for whatever moves you.

What Batteries Plus employees say

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