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How much do outbound customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for outbound customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service?

An Outbound Customer Service job involves making calls to customers on behalf of a company. The purpose of these calls can include sales, follow-ups, surveys, appointment setting, or customer support. Agents proactively reach out to customers rather than waiting for them to call in. Strong communication skills, patience, and problem-solving abilities are essential in this role. Companies use outbound customer service to generate leads, improve customer relationships, and provide important information.

What does an outbound customer service do?

In an Outbound Customer Service role, your daily tasks typically include making outbound calls to existing or potential customers, following call scripts to provide information, answer questions, or promote products and services. You'll also record customer responses, input data in CRM systems, handle objections, and sometimes schedule appointments or conduct satisfaction surveys. Team collaboration is often encouraged to share effective strategies and meet group targets. The pace can be fast and goal-driven, but it offers opportunities to polish your communication skills and gain experience working with diverse customer needs.

What are the key skills and qualifications needed to thrive in outbound customer service?

To thrive as an Outbound Customer Service representative, you need strong communication skills, a persuasive approach, and proficiency in handling customer inquiries, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes basic sales training are commonly required. Persistence, active listening, and resilience to rejection are valuable soft skills that make candidates excel in this role. These competencies are crucial to effectively engage potential customers, meet performance targets, and maintain a positive company image.

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Outbound Customer Service jobs near you
Infographic showing various Outbound Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

Outbound Customer Care Representative

All-Star Heating and Air Conditioning

Knoxville, TN • On-site

$17 - $25/hr

Full-time

Medical, PTO

Re-posted 3 days ago

Job description

Benefits:
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off

All-Star Heating & Air Conditioning is one of Knoxville's fastest-growing residential HVAC companies, built on a reputation for exceptional service, responsiveness, and doing right by our customers. We are looking for a motivated, organized, and people-first Outbound Customer Care Representative to join our internal customer contact team and help us stay connected with the homeowners we've had the privilege of serving.
About the role
As our Outbound Customer Care Representative, you will be the proactive voice of All-Star - reaching out to our existing customer base to schedule seasonal tune-ups, renew maintenance agreements, follow up on open service inquiries, and ensure every homeowner feels taken care of between visits. This is not a cold-calling role. Every person you contact is already an All-Star customer. Your job is to strengthen those relationships, keep our schedule full, and surface opportunities for our service team.
What you'll do
  • Make outbound calls daily to existing customers to schedule maintenance tune-ups and seasonal service visits
  • Reach out to customers with expiring or lapsed maintenance agreements and re-enroll them using a structured, consultative script
  • Contact customers who have aging systems (10+ years) to offer a complimentary diagnostic or priority scheduling opportunity
  • Log every call, outcome, and follow-up action accurately in our service software (SERA) to ensure nothing falls through the cracks
  • Coordinate with the office team to ensure scheduled appointments align with technician availability and routing
  • Track and report your weekly call activity: calls made, contacts reached, appointments set, and agreements enrolled
  • Represent the All-Star brand with professionalism, warmth, and a genuine desire to help homeowners

What we're looking for
  • Minimum 1 year of outbound call center or telephone-based customer service experience required
  • Calling past customers
  • Exceptional organizational skills - you can manage a call list, track outcomes, prioritize follow-ups, and never let a lead go cold
  • Confident, clear, and friendly phone presence with the ability to build rapport quickly
  • Experience working with CRM or service management software; ability to learn new systems quickly
  • Comfortable working from scripts while also adapting naturally to each conversation
  • Strong attention to detail - accurate data entry and consistent note-taking are non-negotiable in this role
  • Self-motivated with the ability to maintain high call volume and positive energy throughout the day
  • Team-oriented and willing to collaborate closely with office staff, technicians, and the field supervisor
  • Prior experience in a home services, HVAC, or trades-adjacent industry is a plus but not required

What we offer
  • Competitive hourly pay commensurate with experience
  • Performance bonus tied to appointments set and maintenance agreements enrolled
  • Paid time off and company holidays
  • A supportive, close-knit team environment where your work has a direct and visible impact
  • Opportunities for growth as the company scales - we promote from within

Compensation: $17.00 - $25.00 per hour
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