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Flexible Outbound Customer Service Jobs (NOW HIRING)

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Remote Outbound Customer Service - Medical Chart Retrieval

Dallas, TX · Remote

$16/hr

Looking for experienced outbound calling professionals with proven longevity in call center roles. Interested candidates must live within 35 miles of Dallas, TX. Apply now for immediate consideration ...

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Robert Half

Customer Service Representative

Sanford, FL · On-site

$20 - $22/hr

The ideal candidate brings strong communication skills, a service-first mindset, and the ability to manage both inbound and outbound customer interactions with accuracy and care. Responsibilities:

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Customer Service

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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Handle inbound and outbound calls to discuss account status, payment options, and available ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Petro

Customer Service Representative

Yaphank, NY · On-site

$15.75 - $21.25/hr

You will handle inbound and outbound customer service calls from an established customer base while ... You must be detail oriented and focused, with a flexible and adaptable nature. It is also important ...

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Flexible Outbound Customer Service information

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How much do flexible outbound customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for flexible outbound customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Flexible Outbound Customer Service vs Inbound Customer Service?

AspectFlexible Outbound Customer ServiceInbound Customer Service
Primary RoleProactively reaching out to customers, making calls, and promoting products or servicesHandling incoming customer inquiries, support requests, and resolving issues
Work EnvironmentRemote or office-based, flexible hours, often self-managedTypically office-based or call center, scheduled shifts
Required SkillsCommunication, persuasion, sales techniquesActive listening, problem-solving, customer service skills
Common UsageSales campaigns, follow-ups, customer outreachSupport, troubleshooting, information provision

Flexible Outbound Customer Service involves proactively contacting customers for sales or follow-up, often with flexible hours. In contrast, Inbound Customer Service focuses on responding to incoming customer inquiries and resolving issues. Both roles require strong communication skills but serve different customer engagement purposes.

More about Flexible Outbound Customer Service jobs

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The most popular types of Outbound Customer Service jobs are:

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For Flexible Outbound Customer Service jobs, the most frequently searched job titles are:

Flexible Outbound Customer Service jobs near you

Outbound Customer Service Representative

North Little Rock, AR • On-site

Bob and Eds
See more jobs at Bob and Edsexternal

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Conduct outbound calls to previous plumbing customers, maintenance members, and homeowners to promote drain cleaning, preventative maintenance, sewer inspections, and seasonal plumbing specials.

  • Generate service appointments by engaging customers, identifying drain and sewer concerns, and following up on previous estimates and service recommendations.

  • Maintain accurate customer records and call notes within ServiceTitan, and meet daily outbound call, booking, and revenue goals.

Job description

Overview
Who We Are
We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through ongoing training and unmatched rewards, including full benefits and a matching 401(k).
With uncapped earning potential through bonuses and spiffs, your effort directly impacts your paycheck.
What's It Like to Work Here
We're fun, ambitious, driven, and customer-focused! We know our people are the key ingredient to our success, and we're committed to helping you grow both professionally and personally. When you grow, we grow.
Our team works together to create opportunities, serve our customers, and help homeowners protect one of the most important systems in their home: their plumbing.
Who You Are
You are a motivated and energetic communicator who enjoys talking with people and creating opportunities. You're comfortable making outbound calls, building rapport quickly, and helping customers understand the importance of maintaining their home's plumbing system.
You thrive in a fast-paced environment, enjoy meeting goals, and love helping customers schedule services that provide real value. You understand that every booked appointment creates an opportunity for our technicians and contributes directly to the company's success.
Position Summary
The Outbound CSR for Drain Services is responsible for generating service appointments through proactive outbound calling campaigns. You'll contact previous customers, maintenance members, and homeowners in targeted service areas to promote drain cleaning services, preventative maintenance, sewer inspections, and seasonal plumbing specials.
Success in this role is measured by your ability to engage customers, identify potential drain and sewer concerns, and convert conversations into booked appointments.
Essential Job Functions
  • Conduct outbound calls to previous plumbing customers to identify drain and sewer service opportunities.
  • Re-engage inactive customers and encourage them to schedule drain cleaning and preventative maintenance services.
  • Contact maintenance members to schedule annual plumbing inspections and drain maintenance visits.
  • Promote current drain cleaning, hydro jetting, sewer camera inspection, and plumbing specials.
  • Educate customers on common signs of drain issues, including slow drains, recurring clogs, sewer odors, and backups.
  • Generate appointments for drain services and plumbing evaluations.
  • Follow up on unsold estimates and previous drain-related service recommendations.
  • Maintain accurate customer records and call notes within ServiceTitan.
  • Meet daily outbound call, booking, and revenue generation goals.
  • Provide exceptional customer service while representing the company professionally and positively.
Essential Job Requirements
To perform this job successfully, an individual must be able to adequately perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
  • High School Diploma or GED equivalent
  • 2+ years of call center, inside sales, appointment-setting, or customer service experience
  • Experience handling high-volume outbound calling campaigns
  • Comfortable discussing plumbing services and promoting service offerings over the phone
  • Strong sales aptitude with the ability to overcome objections and secure appointments
  • Excellent communication and interpersonal skills
  • Results-driven with a focus on achieving booking goals
  • Ability to exercise independent judgment and make appropriate decisions
  • Ability to organize and manage multiple tasks accurately
  • Basic computer proficiency
  • Reliable attendance and punctuality
  • Fluent ability to speak, read, and write English
Preferred Qualifications
  • ServiceTitan experience
  • Plumbing industry experience
  • Prior drain, sewer, or residential service experience
  • Inside sales or appointment-setting experience
  • Experience working with outbound marketing campaigns
  • Bilingual (preferred but not required)
Compensation & Hours
  • Pay: $18.00 - $22.00 per hour
  • Monday - Friday
  • Hours: 8:00 AM - 5:00 PM
  • Location: In Office
Benefits
  • Medical, Prescription, Dental, and Vision Insurance
  • Disability and Term Life Insurance
  • Matching 401(k)
  • Paid Holidays
  • Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.
If you're motivated by goals, enjoy talking with customers, and want to help grow a successful plumbing business through proactive outreach and appointment generation, we'd love to hear from you.
We are an Equal Employment Opportunity Employer.
Posted Max Pay Rate
USD $22.00/Hr.
Posted Min Pay Rate
USD $18.00/Hr.

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