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Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Experience handling a high volume of inbound and outbound customer calls. * Excellent verbal and written communication skills. * Strong customer service, problem-solving, and conflict resolution ...

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Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Experience handling a high volume of inbound and outbound customer calls. * Excellent verbal and written communication skills. * Strong customer service, problem-solving, and conflict resolution ...

New

Customer Service

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Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Handle inbound and outbound calls to discuss account status, payment options, and available ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

New

Customer Service

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Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Handle inbound and outbound calls to discuss account status, payment options, and available ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

New

Robert Half

Customer Service

Hauppauge, NY · On-site

$16.25 - $22/hr

Coordinate inbound and outbound customer interactions to identify needs and support business growth ... Work closely with internal teams to ensure orders, requests, and service issues are handled ...

Petro Home Services

Customer Service Representative

Queens, NY · On-site

$16.50 - $22.50/hr

You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our ...

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How much do outbound customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for outbound customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an outbound customer service?

An Outbound Customer Service job involves making calls to customers on behalf of a company. The purpose of these calls can include sales, follow-ups, surveys, appointment setting, or customer support. Agents proactively reach out to customers rather than waiting for them to call in. Strong communication skills, patience, and problem-solving abilities are essential in this role. Companies use outbound customer service to generate leads, improve customer relationships, and provide important information.

What does an outbound customer service do?

In an Outbound Customer Service role, your daily tasks typically include making outbound calls to existing or potential customers, following call scripts to provide information, answer questions, or promote products and services. You'll also record customer responses, input data in CRM systems, handle objections, and sometimes schedule appointments or conduct satisfaction surveys. Team collaboration is often encouraged to share effective strategies and meet group targets. The pace can be fast and goal-driven, but it offers opportunities to polish your communication skills and gain experience working with diverse customer needs.

What are the key skills and qualifications needed to thrive in outbound customer service?

To thrive as an Outbound Customer Service representative, you need strong communication skills, a persuasive approach, and proficiency in handling customer inquiries, typically supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes basic sales training are commonly required. Persistence, active listening, and resilience to rejection are valuable soft skills that make candidates excel in this role. These competencies are crucial to effectively engage potential customers, meet performance targets, and maintain a positive company image.

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Outbound Customer Service jobs near you
Infographic showing various Outbound Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,096 per year, or $18.3 per hour.

OUTBOUND CUSTOMER RELATIONS SPECIALIST

Courage Kia

Gastonia, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Join Our Team and Help Build Customers for Life

Are you passionate about delivering exceptional customer service and building lasting relationships? We're looking for a motivated, energetic, and customer-focused Outbound Customer Retention Specialist to strengthen our service department by reconnecting with existing customers, increasing appointment retention, and creating an outstanding ownership experience.

This is more than a call center position. You will play a critical role in customer satisfaction, service retention, and dealership growth.

Primary Responsibilities
  • Contact customers due for maintenance, repairs, recalls, and declined services.
  • Schedule and confirm service appointments.
  • Follow up with customers after their service visit to ensure satisfaction.
  • Re-engage inactive customers and encourage them to return.
  • Maintain accurate customer records within the CRM.
  • Meet daily outbound call, appointment, and retention goals.
  • Communicate professionally while representing the dealership's values and commitment to customer care.
Non-Negotiable Core CompetenciesProfessional Communication
  • Builds trust and rapport quickly.
  • Communicates confidently and professionally by phone.
  • Demonstrates active listening and empathy.
Consistency & Persistence
  • Maintains a positive attitude throughout the day.
  • Achieves daily inbound and outbound call expectations.
  • Handles rejection professionally and remains motivated.
Appointment Generation
  • Successfully converts customer conversations into scheduled appointments.
  • Creates urgency while maintaining a customer-first approach.
  • Consistently meets appointment conversion goals.
CRM & Documentation
  • Accurately documents every customer interaction.
  • Maintains complete and organized customer records.
  • Follows established dealership communication processes.
Customer Retention Focus
  • Understands the importance of long-term customer relationships.
  • Creates positive experiences that encourage repeat business.
  • Supports dealership Customer Satisfaction (CSI) and retention initiatives.
What We're Looking For

The ideal candidate possesses:

  • Outstanding verbal communication skills
  • Positive attitude and strong work ethic
  • Excellent organizational skills
  • Confidence speaking with customers over the phone
  • Ability to multitask in a fast-paced environment
  • Basic computer proficiency
  • Previous customer service, hospitality, call center, or dealership experience is preferred but not required.
Performance Expectations

Success in this role is measured by:

  • Outbound calls completed
  • Appointment show rate
  • Service retention percentage
  • Customer satisfaction results
  • CRM accuracy and documentation
  • Daily productivity and goal achievement
Why Join Our Team?
  • Competitive hourly pay plus performance incentives
  • Paid training and ongoing development
  • Career advancement opportunities
  • Supportive team environment
  • Health, dental, and vision benefits
  • Paid time off
  • 401(k) with company match (where applicable)
  • Employee discounts

If you enjoy helping people, thrive on achieving goals, and want to make a measurable impact on customer loyalty, we'd love to meet you.

Apply today and help us create customers for life.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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