Customer Service Representative

Customer Service Representative – Rock Hill, SC 

WHO OUR CLIENT IS:  

Search Solution Group is seeking an ideal candidate for our clients who are a leading home services provider, and due to our continued growth.  

WHAT YOU WILL DO:   

As a Customer Service Representative, you will take incoming calls from our customers as well as make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service. 

• Preparing account changes 

• Troubleshooting and resolving customer issues 

• Identifying and acting upon potential new sales opportunities 

• Assisting with customer retention 

• Working with other departments to ensure timely resolution of customer issues 

• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines 

HOW YOU ARE QUALIFIED:  

Education:   

• Bachelor’s degree is preferred 

Experience:  

• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred 

Additional Skills:   

• Ability to work well under pressure 

• Excellent telephone skills 

• Strong troubleshooting abilities 

• Solid negotiating skills 

• Computer proficient