Guest Services Manager

About Us:

Firefly is a luxury resort nestled in the heart of the Texas Hill Country. Our resort offers unparalleled hospitality and amenities to our guests, ensuring memorable experiences and relaxation during their stay. We are committed to providing exceptional service and creating a welcoming environment for all our guests.

Job Description:

As a Resort Guest Services Manager, you will play a pivotal role in ensuring the satisfaction and comfort of our guests throughout their stay. You will be the first point of contact for guests, providing assistance, information, and personalized service to enhance their resort experience. Your responsibilities will include but are not limited to:

Key Responsibilities:

• Greeting guests upon arrival at the Clubhouse with a warm and friendly demeanor and assisting with check-in and check-out procedures.
• Providing information about resort amenities, services, and local attractions to guests, and assisting with reservations and bookings as needed.
• Responding promptly and professionally to guest inquiries, requests, and concerns via phone, email, and in-person interactions.
• Handling guest feedback and complaints effectively, ensuring resolution and guest satisfaction.
• Coordinating with other departments, such as housekeeping, maintenance, and front gate, to fulfill guest requests and ensure seamless service delivery.
• Maintaining a clean and organized clubhouse area.
• Upholding resort policies and procedures, including safety and security protocols, to ensure the well-being of guests and staff.
• Keeping accurate records of guest interactions, transactions, and preferences in the resort's database system.
• Collaborating with team members to achieve departmental goals and contribute to a positive work environment.
• Assist in setting up Vendors such as food trucks, musicians, etc
• Knowlege of upcoming events at Resort

Qualifications:

• Previous experience in hospitality, customer service, or a related field is preferred.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and the ability to remain calm and composed in challenging situations.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in computer systems and knowledge of reservation software is desirable but not required. We are willing to train the right person(s)
• Flexibility to work shifts, including evenings, weekends, and holidays.
• A passion for providing exceptional service and creating memorable experiences for guests.

Benefits:

Firefly Resort benefits include:

Employee discounts on resort amenities and services. Additionally, you'll have the opportunity to work in a dynamic and collaborative environment where your contributions are valued and recognized. There are multiple opportunities with this company as we property manage all over the US and have other Resorts in progress as we speak.

How to Apply:

If you're passionate about hospitality and committed to delivering outstanding service, we'd love to hear from you! Please submit your resume and a cover letter outlining your qualifications and why you're interested in joining our team to Ryan@firefly-resorts.com.

Firefly Resort is an equal opportunity employer and values diversity in the workplace.