Director - Community Support Program

EOE Statement

At HOPE, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.  Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer. 

SUMMARY

Directs and coordinates the planning and provision of the Community Support program activities and services as it pertains to the CCBHC model. Supervises and provides direction for client services by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Adheres to agency policy and procedures.  Also adheres to CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.

Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives.

Establishes and maintains professional working relationships with supervisor and peers to develop integrated service provisions with other programs.  Can effectively work within a team or group setting cohesively.

Directs and supervises clinical aspects of the Supportive Services Case Management and Therapy program; this includes group rehab and group day treatment.

Assists the Clinical Director and/or Associate Clinical Director in development and implementation of written program goals and outcome criteria that guide and support the provision of services.

Demonstrates the ability to oversee multiple treatment teams that adhere to the CCBHC guidelines for care coordination.

Oversees program and basic flex fund budget and works closely with financial department in achieving this goal.

Responsible for program development of Supportive Services at Hope. 

Provides input on the professional performance of individuals privileged to provide CCBHC services in the program.

Determines and approves staff training needs based on program need.

Responsible for ongoing knowledge of evidence-based practices and their implementation in this program.

Provides training in areas of crisis diversion and intervention to remain attentive to the needs of individuals and provide, as needed, debriefing related to incidents, incident reporting, consultation, etc.

Oversees and assists clients in transitioning from a higher intensity level of services to lower levels of intensity services/appropriate other programs.

Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information.

Provides scheduling and supervising assigned staff in the provision of services, clinical record keeping, and reporting procedures.

Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service.

Participates in outreach and engagement efforts on the agency’s behalf to build and maintain relationships with community partners.

Monitors and approves staff time sheets, leave requests, schedules, and travel based on program requirements and goals.

Will assist in providing new staff orientation and training; will provide clinical and agency supervision for staff as specified by Hope policy.

Ensures that staff monitor eligibility status and make applications for Social Security, Title XIX or HMOs (Medicaid), QMB, and other benefits for which the client may qualify.

Responsible for on-going knowledge of the course of treatment, needs, and special issues of program clients including co-occurring services.

May be required to work evening or weekend hours when projects or events present.

Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Provide leadership and direction to a multidisciplinary team of clinicians, therapists, and support staff.
• Develop and implement program goals, objectives, and strategies in alignment with organizational mission and values.
• Ensure compliance with all regulatory requirements, accreditation standards, and best practices in behavioral health services.
• Foster a culture of excellence, collaboration, and continuous improvement within the program.
• Monitor program performance metrics and outcomes, and implement quality improvement initiatives as needed.
• Oversee budget development and financial management for the program, ensuring efficient resource utilization.
• Collaborate with community partners, stakeholders, and referral sources to enhance access to services and promote community integration.
• Stay abreast of emerging trends, research, and best practices in behavioral health and integrate into program planning and delivery.
• Provide clinical supervision and support to staff, including training, mentoring, and professional development opportunities.
• Continually demonstrate exemplary leadership, with a positive attitude and behavior that fosters employee loyalty and engagement.
• Proven critical thinking skills utilizing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problem-solving.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Current Oklahoma State license in a Mental Health field (LPC, LMFT, LCSW, LADC, etc.) with at least two years of supervisory experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Required to maintain any required licenses.

May be required to obtain and maintain First Aid and CPR Certifications

Required to complete, Therapeutic Options or approved safety training and annual updates.

Must possess current, valid Oklahoma license, meet HOPE insurance requirements.  HOPE will annually obtain a copy of Motor Vehicle Report from the Department of Public Safety.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, Standards and criteria, and procedure manuals. Ability to read and interpret documents such as safety rules, Standards and criteria, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of consumers, employees of the organization, community partners, court personnel, etc.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

Ability to relate to persons with severe mental illness in a positive, helpful, and constructive manner. Knowledge of clinical treatment modalities and therapeutic processes. Ability to establish and maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely in written or oral form. Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude.

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Employee must have vision enough to read written or typed data. Employee must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.