Training Manager

Maryland Legal Aid (MLA) provides life-changing civil legal assistance to eligible residents in every part of the State. Since 1911, MLA has provided high-quality legal services to low-income, and marginalized individuals and communities–helping them remedy their civil legal issues and become empowered to overcome challenges, achieve stability and independence, and an overall better life.

MLA is dedicated to preserving the basic human needs and basic human rights of clients, particularly as they navigate the justice system. MLA staff, pro bono attorneys, community partners, and general supporters all play important roles in ensuring that the legal playing field is leveled so that those most in need achieve equal access to justice. It is because of this diverse support that MLA is able to be a voice to tens of thousands of economically disadvantaged and vulnerable Marylanders every year.

Job Summary: MLA seeks an organized, collaborative, and analytical individual as our Training Manager to assist in all facets of organizing, implementing, monitoring, and evaluating training for MLA staff. The Training Manager will work closely with the Director of Training on assigned aspects of internal and external training development and implementation, data-driven project evaluation, and administrative and logistical support for the department. This position will require collaboration with colleagues throughout the entire organization to address training needs, internal data development, and communications strategies, as well as coordination with external partners to leverage training opportunities across the state.

Duties and Responsibilities:

• Develop, communicate, and continually optimize standard operating procedures and protocols for the training department to ensure equitable and effective practices.
• Collect and synthesize internal and external data for purposes of developing, monitoring, and evaluating best practices and maximizing learning outcomes.
• Lead the process and project management of a Learning Management system implementation, including vendor selection, gathering requirements, installation/configuration, testing, onboarding, and training.
• Provide logistical and programmatic support for the development and implementation of internal training opportunities for MLA staff.
• Identify, track, and disseminate external professional development and education opportunities for MLA staff.

• Cultivate and maintain strong relationships with MLA’s administrative staff, paralegals, attorneys, executive team, and external partners to continually address training needs and opportunities.
• Provide administrative support and other duties as assigned.

Qualifications:

• Excellent interpersonal, organizational, and analytical skills, with ability to communicate effectively to diverse populations.
• Experience with data collection and analysis.
• Experience with administrative support and office management.
• Experience with meeting facilitation and presentation delivery.
• Experience with Microsoft Outlook, Microsoft Teams, Legal Server, meeting management software, and other technologies.
• Three to five years of relevant experience in non-profit legal services or equivalent field
• Demonstrated ability to collaborate and work as a team member.

Work Environment

Work duties are typically performed in a general office setting with regular interaction via email, phone, videoconference, instant message, and in person. The individual in this position may have the ability to work from home two days a week after an initial training period.

Salary and Benefits

The salary range for this position is $70,000 - $92,000. In addition, MLA provides employees with a generous benefits package that includes health, dental, vision, life insurance, a 401(k)-retirement plan with employer contribution, paid vacation, sick leave, and personal leave, 14 annual paid holidays, and more.

Maryland Legal Aid is committed to equity, justice, and inclusion. As an equal opportunity employer, MLA seeks to hire individuals from diverse backgrounds and perspectives that are reflective of the communities we serve, including people with disabilities, people of color, women, and members of traditionally underrepresented groups.