Buffet Attendant (Hilton ORD)

Hyde Park Hospitality LLC

At Hilton Chicago O’Hare Airport

Andiamo Buffet Attendant Position Description

Responsibilities:

1. Buffet Setup and Presentation:
   • Set up buffet stations according to established standards, ensuring an attractive and inviting presentation.
   • Arrange food items, utensils, dishes, and condiments in an organized and visually appealing manner.
2. Food Service:
   • Greet guests warmly as they approach the buffet and provide assistance as needed.
   • Ensure food items are replenished promptly to maintain a fresh and abundant selection.
   • Offer information about menu items, including ingredients and preparation methods, upon request.
   • Adhere to portion control guidelines to minimize waste while satisfying guest appetites.
3. Cleanliness and Hygiene:
   • Maintain the cleanliness and tidiness of the buffet area throughout service hours.
   • Regularly wipe down counters, surfaces, and sneeze guards to ensure a sanitary environment.
   • Monitor and address spills, debris, and potential hazards promptly to ensure guest safety.
4. Guest Assistance:

1. • Provide excellent customer service by addressing guest inquiries, preferences, and special requests.
   • Assist guests with dietary restrictions or allergies, helping them make informed choices.
2. Restocking and Inventory:
   • Keep track of inventory levels and communicate with kitchen staff to ensure a continuous supply of food items.
   • Coordinate with kitchen and management to restock items efficiently during and after service.
3. Collaboration:
   • Work closely with kitchen staff, servers, and management to maintain a cohesive and efficient dining operation.
   • Communicate any menu changes, availability issues, or guest feedback to relevant team members.
4. Clean-Up and Breakdown:
   • Disassemble buffet stations at the end of service hours, ensuring proper storage and disposal of leftover items.
   • Assist in cleaning and sanitizing the buffet area in preparation for the next service.

Qualifications:

• Strong customer service skills with a friendly and approachable demeanor.
• Attention to detail and ability to maintain a clean and organized workspace.
• Basic knowledge of food safety and hygiene standards.
• Ability to stand for extended periods and lift moderately heavy items.
• Excellent communication skills to interact with guests and team members.
• Flexibility to work varied shifts, including weekends and holidays.