Director of Operations and EOS Integrator

Job Summary: OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. The Director of Operations and Client Relations position is a full-time, fully remote position. The primary responsibility of this position is to manage resources, develop and implement an operational plan, and ensure that these procedures are carried out properly.

The Director of Operations and Integrator evaluates the plan's efficiency and makes the necessary changes to maximize staff productivity and achieve the company's goals. They assess the needs of OPSPro and find ways to meet those needs. By conducting smooth operations, this remote role will contribute to the organization's success by sustaining its revenue stream and ensuring business continuity. They also build and foster positive professional client's relationships and do this through finding solutions in response to clients concerns as well as through business capture management. They ensure clients are aware of the services that meet their needs.

Operations

• Defining, implementing, and revising business operational policies and guidelines
• Developing and executing new growth directives
• Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
• Finance: Keeping track of the company's revenue margins and conduct budget reviews to maximize profits
• Accounting: Oversee and review accounting tasks and present monthly financials to the CEO
• HR: Oversee and administer internal human resources to include employee relations, talent acquisition, benefits administration, employee onboarding and training, and system administration
• Contracts: Manage client contracts and modifications as well as review and execute other vendor contracts as needed
• Identify operational inefficiencies and working towards remedial action plans
• Oversee the operations function and the team: accounting, HR, payroll, talent acquisition, contracts, business development
• Manage the employee newsletter, employee engagement, company events, and quarterly company-wide meetings
• Ensure and facilitate cross-department communications and process
• Backfill for the CEO as needed

EOS Integrator:

• Leadership, management, and accountability
• Facilitate EOS meetings including L10s and Same Page meetings
• Implement new EOS tools and efficiencies and ensure followed by all
• Keep the trains running on time in the company
• Work closely with the Visionary to ensure deploying the right objectives
• Act as a coach to the Leadership Team and all members of the company
• Ensure accountability and achievement of rocks and goals throughout the organization

Supervision: Direct Reports

Location: Must be in commuting distance of the DC Metro area or Springboro, Ohio area for in person meetings

Requirements:

• Minimum of an BA/BS in related field
• 10+ years-experience working in an operations role
• 5+ years in a management or leadership capacity
• Strong ability to establish and maintain positive relationships with employees, managers, executives, and clients at all levels of the organization while maintaining extreme confidentiality
• Experience conducting both internal and external/client negotiations
• Demonstrated success in finding creative and practical solutions to increase employee productivity and maximize profitability
• Excellent leadership abilities
• Extensive knowledge of industry regulations and operational guidelines
• Working knowledge of customer relationship management
• Outstanding negotiation skills
• Excellent written and oral communication skills
• Ability to work under tight deadlines managing multiple priorities
• Advanced analytical, technical, and problem-solving skills and abilities
• Understands and analyzes the impact of changing priorities and balances resources appropriately
• Demonstrates active listening, critical thinking, sound judgment, and persuasion skills
• Ability to solve complex problems and deal with a variety of work situations
• Remote - Must be in commuting distance of the DC Metro area or Spingboro, Ohio area for in person meetings

Preferred Qualifications:

• Basic understanding of general accounting, human resources and payroll, information technology and contracting
• Basic knowledge of payroll software and/or HR Information Systems
• Federal government contracting industry experience
• Microsoft Office Suite experience
• In-depth knowledge of data analysis software packages

Benefits:

• Medical, Dental & Vision
• FSA
• HSA
• Life Insurance
• 401k
• PTO
• Education Reimbursement

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.
• Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

Core Values:

• Own Your Stuff
  • Willingness to accept responsibility for one's actions.
  • Owning the outcome of one's assigned tasks and projects, ensuring on time and satisfactory client delivery.
  • Ensuring deadlines are met.
  • Proactive communication
  • Ability to adeptly adapt to changes (e.g., new regulations, new client requirements)
  • Recognition that there are usually multiple ways to achieve a task.
  • Willingness to step outside your comfort zone
  • Mutual accountability equates to achieving the balance you want in life.
• Team First
  • Working with the team to achieve common goals.
  • Willingness to pick up tasks that need to be completed even if not assigned to you.
  • Collaborating with internal (OPS) and external (clients and/or vendors) as needed to achieve goal(s)
  • Proactively sharing information and lessons learned
  • Providing support to your teammates
  • Open to the ideas of others and the validity of those ideas
• Trusted Advisor
  • Providing informed advice to clients on a regular basis
  • Recommending (and implementing as appropriate) process improvements
  • Recognizing opportunities to expand the scope of services provided.
  • Finding a way to say "yes" or finding a path to the desired outcome of the client.
  • Understanding client expectations; addressing with the client if expectations are unrealistic or meeting or exceeding (no cost impact) realistic client expectations.
• Actively Seeks Knowledge
  • Continually working to build a solid foundation of functional knowledge.
  • Commitment to a constant state of learning
  • Sharing expertise with teammates
  • Adaptable to constantly changing technology and client requirements.
• Good Egg
  • Integrity
  • Trustworthiness
  • Treats people with kindness
  • Compassionate

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Equal Opportunity Employer

OPSPro participates in the E-Verify Employment Verification Program.