Customer Service Represenative **MUST HAVE P&C LICENSE AND BE FLUENT IN SPANISH***

Are you looking to grow? So are we! Barry Hale Agency in Oklahoma City, Oklahoma, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Service Represenative . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Hourly Base Salary + Commission

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Develop insurance quotes, make sales presentations, and close sales.

Process customer policy change requests.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Generating insurance quotes.

Provide exceptional customer service and support.

Develop and maintain client relationships.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Schedule appointments for sales staff to meet prospective customers.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Provides on-going support to insurance clients as needed.

Work independently and as part of a team.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Confident, self-starter who works well independently.

Must have ability to multi-task.

Professional phone etiquette.

Great Customer Service Skills.

Works well with other employees and is a team player with a positive attitude.

A Property & Casualty insurance license is required.

Strong work ethic and leadership skills.

Strong communication skills, both oral and written.

Ability to tactfully handle stressful and difficult situations.

Be capable of handling customer rejection.

Bilingual, fluent in both English and Spanish is a must