NOC Technician I
Ziply Fiber
Yakima, WA
NOC Technician I
Ziply Fiber
Yakima, WA
- $19 to $25 Hourly
- Vision , Medical , Dental , Paid Time Off , Retirement
- Other
Job Description
Company Info
Job Description
Position: NOC Technician I
$19.00 to $25.00 hourly DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and
paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Job Summary:
The NOC Technician is responsible for the day-to-day monitoring of Wholesail Networks infrastructure. This position is
responsible for monitoring, documenting, escalating problems, and receiving customer calls. The NOC Technician spends a great
deal of time working in a team environment with other Network staff, but also works on projects independently.
The schedule for this position may vary and any potential candidate will need to be available to work various scheduled
shifts as needed, including weekdays, weekends, swing, and night.
Job Duties:
Physical Requirements
• Ability to sit and operate a computer for long periods of time in a typical office environment.
• Ability to lift and carry up to 20 pounds.
Position: NOC Technician I
$19.00 to $25.00 hourly DOE
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and
paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.
Job Summary:
The NOC Technician is responsible for the day-to-day monitoring of Wholesail Networks infrastructure. This position is
responsible for monitoring, documenting, escalating problems, and receiving customer calls. The NOC Technician spends a great
deal of time working in a team environment with other Network staff, but also works on projects independently.
The schedule for this position may vary and any potential candidate will need to be available to work various scheduled
shifts as needed, including weekdays, weekends, swing, and night.
Job Duties:
- Monitor network using software and stations provided.
- Troubleshoot incidents and events and escalate appropriately.
- Provide technical aid to customers, while ensuring a best-in-class customer support experience.
- Follow procedures.
- Provide 24x7 support for the Wholesail Networks system.
- Provide after-hours customer support.
- Document fully and to Wholesail Network's standards.
- Perform other duties as requested.
- Telecom Network Operations Center experience preferred.
- Knowledge of network protocols and networking technologies preferred.
- Experience and understanding of Cisco Systems switches and routers preferred.
- Basic understanding of IPv4 and IPv6 subnet address standards preferred.
- Ability to provide excellent customer service.
- Excellent troubleshooting and analytical skills are required.
- Ability to use NOC tools for issue identification and escalation.
- Excellent time management skills and ability to prioritize.
- Ability to communicate effectively with all levels within an organization.
- Strong oral and written communication skills are required.
- Ability to operate various office equipment such as personal computer, various software programs including
Microsoft Office applications (Excel, Outlook, Visio), and telephone systems. - Ambitious and goal oriented.
- Strong attention to detail and problem-solving skills are required.
- Ability to work as part of a team while performing as an individual.
- Ability to work various shifts as needed, including weekdays, weekends, swing and night.
Physical Requirements
• Ability to sit and operate a computer for long periods of time in a typical office environment.
• Ability to lift and carry up to 20 pounds.
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