Parking Ambassador at Disney Springs Orange Garage

Reimagined Parking

Lake Buena Vista, FL

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Description

The Garage Ambassador or GSP greets and creates a welcoming atmosphere for our customers and clients. They perform a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Garage Ambassador or GSP provides customer service, including helping customers with entry/exit transactions. The Garage Ambassador or GSP works closely with fellow team members, Leads, Assistant Manager and Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.

Location: 1496 E Buena Vista Dr. Orlando, FL 32830

Key Responsibilities

Must be flexible to work nights Monday-Sunday, Holidays and special events. (Some block out dates based on the business needs)
Some 4 or 8 hr. shifts could be in the AM or PM
Greet arriving and departing guests in a friendly and courteous manner.
Act as traffic controller to direct incoming guests to available parking spaces.
Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
GSPs shall alert Operations Management if there are any issues with elevators/escalators or any other non-security functions.
GSPs shall alert Operations Management when observing any issues and/or when emergencies occur
Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Leads, Supervisor, Assistant Manager or Operations Manager
Immediately report any accidents, incidents or safety concerns to a Garage Lead, Supervisor, Assistant Manager or Operations Manager
Always communicate professionally with guests, client, and teammates.
Employee must be able to perform essential functions of the position with or without reasonable accommodations.
Basic knowledge of the parking system to add, cancel or reset key cards.
Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.

Skills, Knowledge and Expertise