Customer Service - Client Relationship Coordinator

***750 Sign-On Bonus after 90 days***

Summary:

In this position, you will work closely with external clients and internal teams to ensure that client requests and needs are addressed accurately and on time. Client Relationship Coordinators are also responsible for participating in monthly calls, client audits, remote and on-site visits, along with other duties as assigned.

Essential Functions and Duties:

• Providing excellent communication to all clients by anticipating and resolving issues in a manner that exceeds the client’s expectations.
• Working with internal teams to respond to client audit requests and questionnaires by assigned deadlines.
• Participating in monthly calls, remote audits, and on-site visits.
• Reviewing client deliverables, recalls, exception reports of all types, and updates provided by clients to solve critical issues in a time-sensitive environment.
• Delivering forecast information, various types of logs, and other documentation in the manner required by the client.
• Communicating regularly with the client to evaluate satisfaction and proactively identifying upcoming needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility:

This position does not have supervisory responsibility

Required Education & Experience:

Two (2) years post-secondary education or comparable experience

Competencies:

• Ability to coordinate multiple tasks simultaneously with differing levels of urgency
• Keen attention to detail to ensure accuracy of data
• Able to perform well in the face of tight deadlines and challenges
• Demonstrate a high degree of professionalism and accountability
• Excellent communication skills (verbal and written)
• Excellent analytical thinking and organization skills
• Experience with Microsoft products: Outlook, Excel & Word
• All candidates must also be able to pass a drug and background screen

Work Environment and Physical Demands:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Messerli Kramer will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.