Field Technician

Join Our Team as a Field Technician

Company: Utility, Inc.
Location: Nashville, TN
Job Type: Full-time
Salary: Based On Experience

About Us: Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Utility Associates Inc., we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Utility Associates Inc. for a fulfilling experience where positive impact and collaboration shape a brighter future.

Your Role: The Field Tech completes deployments and assists the field team on installations and networking issues. Supporting departmental timelines, company goals and objectives; a successful candidate is a self-starter and requires little to no supervision. With a strong work ethic and a neat, professional appearance, the ideal Field Technician has an attention to detail, advanced troubleshooting skills, and a clean driving record.

What You'll Do:

• Advise customers, PMs, and various stakeholders daily on site status and issues.
• Work daily with PMs and Regional Field Supervisor on the deployment of small to medium projects with supervision.
• Work daily with the support team to identify and resolve issues.
• Install all utility proprietary hardware daily with supervision.
• Utilize various software programs daily such as:
• Office 365
• Google Suite
• Microsoft Office Products
• Polaris and other proprietary programs
• Identify ongoing issues found in the field and escalate as needed
• Assist the Operations Team as needed in the areas of:
• Training (Customers and Team Members)
• Uniforms (As Extra Help is Needed)
• Production (As Extra Help is Needed)
• Documentation of daily tasks performed
• Sharing of ongoing lessons learned
• 90% Travel as required
• Perform other related duties and tasks (As Assigned)

What You Bring:

• Ability to comprehend technical documentation
• Ability to think outside the box
• Understanding of 12-volt systems and low voltage wiring preferred
• Cat 6 cabling and network wiring
• Basic knowledge of hand and power tools
• Must be flexible, adaptive and forward-thinking
• Must be eager to learn, continually improve
• Proficiency in:
• Microsoft Suite
• Adobe Creative Suite
• Microsoft 365
• Polaris (and other proprietary software)
• Google Suite products
• Data Analytics
• Experience in networking, IT and/or vehicle wiring systems
• Organized, productive and results-driven
• Independent worker, contributing creatively with minimal/no supervision
• Exceptional communication skills (Written and Verbal)
• Experience with networking and in-car audio installations preferred.
• Adaptive, enjoying challenges, persevering and focusing on getting the job done right the first time.

Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits:

• Emotional Health: Paid Time Off – 3 weeks per calendar year
• Physical Health: Selection of ten group health plans to fit every family situation – several are fully-paid for employees and dependents. Dental, Vision, Flexible Spending Accounts and Health Savings Accounts are available.
• Social Health: Community Online Academy on a variety of courses for personal development
• Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses
• Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting
• Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance
• Enjoy a free chef-inspired lunch Monday-Thursday: Treat yourself to a delicious chef-inspired lunch provided by the company from Monday to Thursday, eliminating the need to worry about meal planning and preparation during those days.

Joining the team: We invite you to join our team. Help us create superior utility products that have a lasting impact on our customers' lives.