Service Manager

Service Manager Opportunity Summary:

As a Service Manager at W.W. Williams, you will lead, monitor, and direct the service processes to ensure shop efficiencies that promote quality customer satisfaction. Organizes workflow to meet and exceed customer expectations and arranges work to accomplish departmental objectives by completing repair orders timely and accurately. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks. Maintains schedule to aid in the timely completion of work installations and service work. Promotes a safe work environment and complies with regulatory requirements and reporting processes.

Job Duties:

• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; and recommending systems and improvements.
• Assign parts and labor costs correctly for customer invoicing and warranty processes.
• Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, and developing personal growth opportunities.
• Develop staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.

Work Experience & Qualifications:

• High school diploma or general education degree (GED); or 2+ years related experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

Employee Rewards & Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.