Interior Design Operations Manager

Company Background:

Our mission is to support our fellow veterans in their journey toward healing – honoring their selfless service. We are a Service-Disabled Veteran Owned Small Business (SDVOSB) that specializes in supplying Federal Agencies with office furniture, design, project management, and installation. We hold a MAS with GSA and an IDIQ contract with the Department of Veterans Affairs. We have experienced rapid growth and require an Operations Manager to oversee the execution of our contracts and support continued sales growth.

Position Summary:

The purpose of this position is to oversee the day-to-day activities in executing the Sales Contracts. The Operations team is responsible for processing the awarded office furniture contracts that the Sales team acquires. Their goal is to support sales growth while maximizing productivity, profitability, and upholding quality standards.

Preferred Locations:

· Milwaukee, WI

· Asheville, NC

· Buffalo, NY

· Remote work may be considered IF outside of these cities.

Responsibilities:

Operations Management – Review and maintain efficient processes while maximizing productivity, profitability, and upholding quality standards. With high standards, manage a small team to execute awarded contracts and promote a positive company culture.

Duties include:

· Effectively and maturely manage a very small team of contract managers, data entry personnel, and project managers. Including additional training for team members as necessary.

· Collaborate closely with the Director of Design to manage the projects and assume tasks to free resources within the design team to focus on business development and sales growth

· Regularly report to General Manager regarding the cash flow/pre-paid expenses, progress toward revenue targets, and increasing margins where possible

· Assisting team with escalated or high-stakes contracts to ensure excellent performance including requesting and managing contract modifications, and engaging VA Designers, COR, Contracting and dealer partners as needed.

· Assisting Accounting team with timely resolution of outstanding invoices or invoicing questions from manufacturers/dealer partners and vendor bills on hold.

· Regularly reviewing and addressing various NetSuite reports, including O-dates, B-dates, Held Sales Orders, Backlog, and A-dates to ensure they are maintained.

· Customer Relations – develop relationships by engaging VA Designers and Contracting.

· Systems Support and Development – Help develop internal systems that promote transparency, accountability, and continuous improvement.

Preferred Qualifications:

· At least 5 years of experience working in the Office Furniture industry

· Experience working for an Office Furniture Manufacturer or Dealer

· Office furniture Design or Project Management experience

· At least 2 years of successful Managerial Experience

· Bachelor’s Degree in Design or Project Management

· Software Experience:

• Design software: 2020 Cap Worksheet or CET/Spec
• Enterprise Software: Oracle NetSuite
• Microsoft Office Suite: Word, Power Point, Excel, Outlook, Teams

Preferred Locations:

· Milwaukee, WI

· Asheville, NC

· Buffalo, NY

· Remote work may be considered IF outside of these cities.

Reports To: General Manager

Full-time, Exempt position

Eligible for benefits: health, dental, vision 401K

*Salary Amount is Dependent on Experience and Education*