Bilingual Tech Support French

This is a great Job opportunity with a Global company in Fort Lauderdale FL! If you are a professional who has demonstrated customer service experience, loves troubleshooting and has good computer skills.  We have amazing customer service opportunity waiting for you. Don't miss it. Apply Today! This position start  on 5/23/22. ** Multiple shifts available: Morning, Afternoom and Evening ** Trainings schedule: M - F 11 am to 8pm Additional Incentives:

• Perfect attendance of 3 weeks paid training + $250 Training Bonus upon completion
• Additional Bonus of $250 after 90 days of training
• Available OT after training completion

The right candidate should be:

• Able to pass a drug test and a background check
• Available to work on weekends
• Looking for a job stability and growth opportunity
• Able to train during the morning shift.

salary: $17.5 - $17.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High` School

Responsibilities

• The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards.
• Must speak fluently English and French.
• Respond to incoming calls and other messages from BMW customers and provide them with accurate answers and guidelines related to the BMW programs and services.
• Develop customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure customer satisfaction and retention.
• Process tickets using a web based system to escalate customer issues as needed.
• Must be able to work with web-based applications.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening
• Empathy
• Typing Skills
• Basic Software Skills
• Clarity in communicating
• Understanding of services
• Knowledge of MS Office
• Fluent in French
• Attention to detail
• Call Center experience
• Customer Service

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

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