Mortgage Client Advocates (remote)

Our client, a leading Mortgage company, is in search of multiple, experienced Client Advocates to join their team for a temporary/contract opportunity!

Position Location: Fully Remote

• 2 weeks of fully paid, remote training
  • Hours will be 10am EST - 7pm EST
• After training it transitions to 8am-5pm whatever time zone you're sitting out of
• They will be provided equipment, but candidates will be required t complete an internet speed test

Start Date: May 27th

# of Openings: 12

Job Type/Duration: Temp until at least the end of Nov. with the possibility of going longer!

Pay Rate/Salary: $24-$34/Hour. (Based on years of experience)

Interview Process:

• 1 virtual

Job Description:

The Client Advocate (CA) serves as a member of a Support Team, and the Support Team is the Single Point of Contact between the client and the business line. The overall purpose of this position is to assist and support the client collectively with internal departments, by keeping them informed, and resolving any potential issues or concerns. The CA’s Support Team is the dedicated contact from Loan Creation through Loan Funding.

• Ability to effectively and professionally communicate via phone and email.
• Maintain client focus at all times by strictly adhering to FMC’s Client Service Standards, taking ownership of all inquiries and proactively following through to resolution.
• Providing status to the client at every step of the process.
• Generating outbound calls when contact is needed throughout the process.
• Answering/Responding to all inbound client calls/emails and providing accurate answers to the client’s questions, while maintain a high level of professionalism which is expected by our clients in a business-to-business client support role.
• Conference in various department Subject Matter Experts (SMEs)as needed to resolve issues and answer questions.
• Document interactions with clients in FMC’s internal systems to ensure that other departments are aware of phone call/email conversations that have occurred.

More Details:

• Interfacing with mortgage brokers who push loans through Freedom
• Single point of contact for the mortgage broker
• Will have a pipeline of 100-150 loans, but will not be touching them all daily. They are more reacting to what comes through from the brokers
• Own the loan from creation to funding
• Need to know what departments to reach out to for help
• Mostly working through email but may need to speak with brokers on the phone as well

Must Haves:

• 2-5 years of experience
• Looking for a processing, closing, or funding background. Funders might be best!
• Needs to understand different loans. FHA vs VA. Cashout vs. Purchase vs. streamline
• Wholesale experience a huge +