Customer Service Representative - Boat Parts

Sportsman Boats Mfg.

Summerville, SC

Expired: February 10, 2023 Applications are no longer accepted.

Full-Time

Sportsman Boats is looking for a Customer Service Representative who will work closely with technical sales and warranty team members to service and support dealers and customer needs. In this position, you will be responsible for ensuring work is completed on time and to a high standard while maintaining productivity and customer satisfaction.

What you will do:

Communicate directly with dealers and owners by phone, email, etc. to answer questions, order parts, and coordinate the process of boat warranties, maintenance, and repairs in a timely manner to ensure high customer satisfaction
Determine warranty status and best method of repair; coordinates bringing boats in if necessary
Coordinate returned and exchanged parts by creating RMA's and tracks until process is complete
Review and determines feasibility of claims' estimates
Coordinate incoming and outgoing warranty boats; create job orders; track repairs until boats are moved out; follow up with techs, owners and dealers throughout the process
Manage boat registrations
Gather data to create reports regarding open warranty claims, SRO status, quarterly claims, part orders, open orders, and shares with team members
Work with dealers to maintain high CSI scores; reviews customer surveys, and assists marketing in creating review promos
Update engineering and production on recurring issues, component problems, and common infield and QC problems
Execute additional duties and responsibilities as assigned

To be considered you must have:

2 years customer service experience, preferably in the marine/boating industry
Must have a calm nature and patience when dealing with owners and dealers
Excellent negotiation and problem solving skills
Excellent communication and listening skills
Excellent organization skills; multi-tasking and detail oriented;
Excellent relationship building skills
Proficient in Microsoft Office

Preferred Education and Experience:

Bachelor's degree in business or management or applicable experience in related field
Thorough understanding of boat building processes

Why should you consider joining the Sportsman team?

We promote from within on a regular and consistent basis
Every employee is offered lean manufacturing and 5s training
Our employees are treated with respect
We offer quarterly production bonuses
You will learn from the best in the industry
Great benefits including 10 days paid time off, insurance, 401k, and more!

Sportsman Boats is proud to be an Equal Opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Apply online or come by our plant at 113 Sportsman Way, Summerville, SC 29483.