Senior Software QA Engineer

Marken

Durham, NC

Full-Time

Job Description

Title:

Senior Software QA Engineer

Location:

Durham, NC

Job Purpose:

We are looking for a Sr. QA engineer to promote the quality of our systems. This includes gathering information about how our systems behave and fulfil the needs of our users, so we can make meaningful decisions. Our QA is an advocate for both end user and technical needs.
Our iterative approach means that we want QA contributions to be “shifted left” in the process, helping to flush out requirements and ensure that they’re properly understood. We also embed test automation within the development process and follow Test-Driven Development (TDD) to ensure a vision of quality is shared by the entire team.
While we expect our software engineers to implement test automation as part of their daily work, we also want our QA engineers to augment this and add their own tests, which requires technical skills as well as an ability to deeply understand our domain and help break it down into testable features. Sometimes this includes asking difficult questions to tease out missing requirements.
We see the QA role to be not just testing, but also about coaching colleagues in what to look for when exercising the system. This means that the ability to work effectively with colleagues from other disciplines, especially product and domain experts, is essential. Candidates for this should have 5+ years professional experience as an Agile QA.

Main Duties and Responsibilities:

Understand, track and report on system quality
Help break product needs into smaller, deliverable features by focusing on acceptance criteria (shift-left mentality)
Understand and communicate the bigger picture for system/regression testing by using techniques like risk-based prioritization
Coach the whole team on QA practices and be an advocate for team wide quality and testability (avoiding silos)
Assist with User Acceptance Testing (UAT), helping users coordinate their activities to avoid gaps in their testing
Play a pivotal role in agile and Scrum ceremonies, actively participating in sprint planning, backlog refinement, and retrospectives to ensure efficient project execution is balanced with quality concerns

Act as a bridge between non-technical stakeholders and technical engineering teams, translating quality requirements into technical acceptance criteria
Analyse and interpret data to identify trends, patterns, and insights, helping our team make data-driven quality decisions

Identify areas for process improvement and make recommendations to enhance system quality and overall efficiency
Promote incremental and iterative agile development and testing to cope with uncertainty and maintain flow
Participate in system support in appropriate time-zones
Acquire deep expertise in the domain

Qualifications and skills:

5+ years Test design and planning, including domain analysis techniques
5+ years agile/iterative development practice as related to QA
5+ years exploratory testing
3+ years technical automation using frameworks like Selenium/Playwright etc.
Basic technical skills, such as scripting, SQL queries, and version control

Knowledge Application Programming Interfaces (API) and testing via postman or equivalent

Understanding of release processes including modern deployment pipelines

Strong time management, organization, execution, written & verbal communication skills
Strong collaboration skills to effectively work across a diverse group including executives, managers, and subject matter experts (SME)
Proficiency in agile and Scrum methodologies, with experience using tools such as JIRA and Azure DevOps
Experience working closely with technical engineering teams, and understanding agile software development lifecycles
Ability and desire to work in a fast paced, dynamic environment
Ability to remain calm and focused when prioritizing competing demands

We are growing our team and our goal is to grow capacity to meet new demand.
The software team maintains the mission-critical systems that help to make Marken a trusted supply chain partner for medical clinical trials.  Our business is global and a critical dependency for our customers, so we strongly emphasise the reliability of our systems and their support. 

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.

EEO and Veteran Employer