Dispatcher - Customer Service Representative

Service 360 Group in Berks County, PA is calling all customer service rock stars with administrative experience to apply to join our team as a full-time Dispatcher - Customer Service Representative!

WHY YOU SHOULD JOIN OUR DISPATCH - CUSTOMER SERVICE TEAM

We are a leading company that values our employees. We pay our Dispatchers - Customer Service Representatives $20-$23/hr, depending on experience. Our dispatch team also enjoys great benefits, including work-from-home flexibility, cell phone allowance, company apparel, annual performance reviews, weekly pay, and steady year-round work. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading about this amazing opportunity to advance your administrative and dispatch skill set!

ABOUT SERVICE 360 GROUP

We are an experienced, full-service contractor that handles each job with professionalism and excellence. We do not compromise on service, when you reach out to us, you receive quality, integrity, and dependability. To remain one of the top service companies in the area, we stay dedicated to serving our residential and commercial clients' needs to the highest standard. No matter the project, our team works with timeliness, attention to detail, and service-minded attitudes to get the job done.

Working in a constantly evolving environment, we strive to provide our employees with an honest and helpful work environment, where we work individually and collectively to achieve goals. Our team operates on the core values of Thoughtfulness, Respect, Integrity, Professionalism, and Loyalty to maintain our number 1 spot and reputation within the community. As we continue to improve and rebrand we strive to hire like-minded individuals who can dedicate themselves to exceptional workmanship. In return, we provide a positive workplace, great pay, and exceptional benefits.

ARE YOU A GOOD FIT?

Ask yourself: Do you have strong attention to detail? Are you an excellent communicator both in-person and over the phone? Can you effectively prioritize multiple tasks? Do you have impeccable customer service skills? If so, please consider applying for this dispatch position today!

YOUR LIFE AS A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE

This position typically works in the office Monday-Friday from 7 am - 4 pm.

As a Dispatcher - Customer Service Representative, you are the glue that holds our company together! You assist with incoming calls, handle customer service issues, and follow up by coordinating with the appropriate field manager. For each new client, you create customer files and enter their site and job information into Service Titan. You also schedule and manage all appointments for our service department as well as dispatch technicians to jobs. Additionally, you manage preventative maintenance contracts, type up quotes and estimates for customers, and coordinate the delivery of marketing materials.

After service appointments are completed, you follow up with customers to ensure their satisfaction. As needed, you issue vendor purchase orders for service department purchases. You also prepare customer invoices for final accounting review and submission to the client as well as process credit card payments.

Your administrative duties include keeping detailed staff meeting notes, updating meeting documents, filing documents, and logging any purchases made on the company credit card. As a team player, you prepare any marketing or service lead reports when they are requested, keep quotes lists for service managers, and lend a helping hand to your office staff. As required, you apply for permits and attend platform and software training. Our customers appreciate your efforts, and you find great satisfaction in knowing that you serve in such an important role with our company!

WHAT WE NEED FROM YOU

• The ability to work remotely
• Proficiency with MS Office applications including Word, Excel, and Teams
• Ability to be assertive while remaining professional
• Dispatching / Scheduling experience in the service industry

Experience in Service Titan is beneficial but not required. If you enjoy preforming administrative office tasks and feel like the right fit for this dispatch / customer service job, we would be happy to have you as part of our team!

Location: 19612