Assistant Store Manager - Full Time - Union Station

L'Occitane En Provence

Washington, DC

Expired: January 03, 2023 Applications are no longer accepted.

Full-Time

Job Summary

The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence

Responsibilities and Duties

Acquire strong product knowledge of the entire L'Occitane product line
Advise and assist customers with their choices of products for themselves and for gifts
Acquire extensive knowledge of L'Occitane skincare product lines
Manage, supervise and train staff
Provide outstanding customer service
Communicate L'Occitane standards and expectations to management team and sales associates
Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
Analyze and review sales associates performance
Develop coaching logs and refine selling techniques on store wide and individual basis
Maintain, train and coach L'Occitane visual and merchandising standards
Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
Develop a skincare customer base
Recruit, hire and train Beauty Advisors and future management candidates
Embrace and support our customer loyalty programs
All other duties or projects as assigned

KEY PERFORMANCE INDICATORS:

Sales
Customer Service
Talent Acquisition
Team work

Qualifications and Skills

EDUCATION

Bachelor's degree or equivalency preferred

EXPERIENCE

3+ years' work experience in retail sales with background in Luxury Boutique management a plus
Experience with creation and implementation of sales and business strategy
Excellent oral and written communication skills required
Intermediate math skills
Computer literacy including MS Office and POS software a plus
Ability to work evenings and weekends

SKILLS

Proven ability to motivate a sales force and drive results through people
Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management
Language Skills a plus: Spanish, Mandarin and Portuguese

PHYSICAL & TRAVEL REQUIREMENTS

Occasional travel
Must be able to stand and walk for length of shift
Ability to lift up to 25 lbs

Employment is subject to verification of references and background check investigation.

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