Market Research Senior Analyst

Are you a customer insights professional with a solid foundation in statistics and quantitative and qualitative analysis? Do you have experience designing and managing research projects?

We're looking for a senior analyst to join E Source Market Research. You'll be responsible for bringing the voice of the customer and the voice of the utility to in-house research experts and E Source members. You'll design research projects and manage all project activities. You should be comfortable partnering across teams to analyze and translate complex or robust data into compelling stories and willing to nurture relationships through day-to-day interaction.

At E Source, our passion for sustainability and energy efficiency is not just our work, it's our mission. We're a client-focused team that provides software solutions, research, advisory, management consulting, and implementation services to electric, gas, and water utilities. Our goal is to increase the effectiveness of their energy-efficiency and sustainability programs, and to speed their transition to a low-carbon economy. We help our clients evolve into customer-centric organizations that make data-driven decisions to drive their operations, customer programs, and customer relationships. And we like to have fun while we do it!

Here are the values we live by at E Source:

• Be the best at what you do - provide high-quality work in all aspects of your job.
• Do the right thing - have integrity, be trustworthy, and put the team above personal gain.
• Lead the change - lead with curiosity, innovate, and embrace change in order to grow.
• Cultivate community - build relationships, assume positive intent, and foster a culture of inclusivity.

The senior analyst serves as a key client contact and project manager. The role requires an energetic, passionate, and client-focused team player with relevant data analytics and customer insights experience. You should have a proven ability to exceed client expectations, outstanding communication and presentation skills, a keen awareness of deadlines, and a mindset that compels necessary action from project stakeholders. This is an incredible opportunity to build your capabilities in market research, develop energy industry expertise, and grow professionally with a well-respected company.

How you'll contribute to our mission

• Provide project leadership and project management
• Scope and design research projects with internal and external stakeholders
• Design and administer questionnaires
• Design and manage sampling, recruitment, and fielding
• Analyze complex or robust data, identify key findings, and develop actionable recommendations
• Create engaging reports and presentations
• Present results to internal stakeholders and clients
• Identify innovative market research methodologies, new ways of solving complex client business problems, and scale proven client solutions
• Identify innovative ways to drive efficiencies in our processes
• Mentor and train team members and perform data quality assurance checks

What will make you a good fit

• Ability to lead or contribute substantially on project teams and identify internal stakeholders needs and ways market research results can support internal decision-making
• Strong listening skills, with the ability to identify underlying business questions and recommend appropriate survey methodology and design
• Strong communication skills, including the ability to set clear expectations, communicate regularly with internal and external clients regarding project milestones and status, deliver on established deadlines, and share research results in an easy-to-understand manner
• Ability to independently design questionnaires for quantitative and qualitative studies
• Experience with sampling techniques and requirements for statistical confidence and precision
• Willingness to adhere to market research standards regarding personally identifiable information (PII) and privacy
• Ability to identify proper analyses and testing, create project analysis plans, conduct reliable data analysis without supervision, and evaluate data analysis of self and others, including vendors
• Ability to synthesize information to create actionable, succinct data-driven stories
• Detailed oriented with the ability to manage multiple work streams and prioritize work independently based on department needs and objectives
• A natural curiosity, can-do attitude, and comfort with ambiguity
• A flair for nurturing and building relationships with clients and internal stakeholders
• Ability to work independently, with a sense of urgency, creativity, and decisiveness in an environment with tight deadlines and abstract work products

• Bachelors degree required; graduate degree preferred
• Four to seven years of relevant experience conducting market research among B2B and B2C groups
• Experience in energy industry a plus
• Proficient with quantitative analytical techniques
• Proficient with SPSS; Qualtrics (or equivalent); Microsoft Excel, Word, and PowerPoint
• Experience with PowerBI, R, or Python is a plus
• Experience extracting and transforming data from relational databases (e.g., Oracle, SQL Server) is a plus

Benefits

• We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
• We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
• We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
• We provide a 401(k) plan with a 3% employer match.

The budgeted salary for this position is $65,000 to $85,000 + annual bonus. Actual pay will be adjusted based on experience.

This person can work remote, a hybrid schedule or from one of our physical office locations in Boulder, Colorado; Baton Rouge, Louisiana; Birmingham, Alabama; Buffalo, New York; or Nashville, Tennessee.

Applicants must be authorized to work for any employer in the US. Were unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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