Network Engineer I

Position Summary

The Network Engineer I position is responsible for configuring, testing, troubleshooting, and optimizing customer-facing and internal data and voice communication networks for Atlantech Online. They will ensure network maintenance is performed in a timely manner with minimum impact to availability and capacity.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting customer facing services.
• Work directly with Sales, Installations and Support staff to ensure service delivery metrics are being met.
• Provide Tier 3 support for Event Management, Incident Management, and Problem Management.
• Document troubleshooting procedures in internal ticketing system.

• Provide technical training for less experienced staff.
• Participate in Change Management and Project Management processes.
• Monitor and regularly report on Service Availability and Service Capacity.
• Configure, test, troubleshoot, deploy, and validate operations of network equipment supporting corporate enterprise services.
• Occasional local travel required. Take part in 24/7 on-call rotation.

• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma, GED Equivalent required.
• CCNA-SP, JNCIS-SP, or other comparable network certifications a plus, but not required.

• COVID-19 vaccine is required. Reasonable accommodations may be made for those with disabilities or sincerely held religious beliefs.
• 3 to 5 years of relevant experience; Minimum of 3 years of experience in advanced troubleshooting of large networks
• Experience with Cisco and/or Juniper Switching, Routing, and Security products.

Experience with internal (IS-IS/OSPF) and external (BGP) routing protocols.

• Experience with Unified Communications deployments, Quality of Service (QoS) policies and VoIP troubleshooting
• Experience with Firewalls, VPNs, and other Network Security technologies
• Experience with MPLS networks and services such as L3VPN, EoMPLS, VPLS, EVPN, etc.
• Experience with Layer 2 technologies such as VLANs, Q-in-Q, STP, etc.

• Experience with Fiber, Copper and other networking media
• Access to reliable transportation required. Candidates with a valid driver's license and knowledge of the DC Metro area are preferred.
• Excellent Customer Service skills
• Excellent analytical skills, attention to detail and technical writing proficiency

Benefits

• Competitive Salary - Based on Experience
• Advancement Opportunity
• Medical, Dental, Vision Insurance
• Monthly Parking Permit or Metro Allowance
• Generous Paid Vacation and Sick Leave

Note: This position is 100% on site at Atlantech's office and is not a remote position. This position does not include a relocation allowance and therefore we are seeking candidates who currently reside in the Metro DC area.