Call Center Supervisor - Customer Service Manager

Ready to become the leader that you were always meant to be? Is it time to finally feel valued, appreciated, and respected for your extensive experience and skills? If so, join Davis Air Conditioning & Heating, Inc. in Angleton, TX as our full-time Call Center Supervisor - Customer Service Manager!

We offer our Call Center Supervisor - Customer Service Manager a competitive wage of $20 to $23 per hour. Aside from great pay, you'll also enjoy the following benefits:

• Health insurance (with a family option)
• Dental, vision, and life insurance
• Paid holidays
• Paid vacation
• A 401(k) plan

Don't wait; seize the chance and apply now!

THE INS AND OUTS OF THIS ROLE

As our Call Center Supervisor - Customer Service Manager, you'll embrace a full-time role with a flexible schedule, operating from Monday to Friday, 7-6, and occasionally on Saturdays from 9-2. In this dynamic position, you'll lead, inspire, and guide our dedicated customer service team to consistently deliver excellence. You'll oversee the dispatch board, ensuring calls are scheduled with precision, and optimizing both customer satisfaction and operational efficiency. Your exceptional problem-solving skills will shine as you tackle customer issues with finesse, swiftly and effectively resolving concerns, leaving our valued customers delighted with our service.

All that you need to truly excel as our Call Center Supervisor - Customer Service Manager is the following:

• 5 years of dispatching experience
• 5 years of customer service experience
• 3 years of management experience

Excellent customer service and de-escalation skills are preferred!

HOW YOU'LL THRIVE WITH US

Providing Houston homeowners and businesses with outstanding air conditioning service and home heating repair has been our pleasure since 1971. Five decades later, we employ 60 skilled employees and dispatch 30 service trucks. We take pride in being at the forefront of new technology, and we offer a range of energy-efficient options. As an Energy Star Contractor, a member of the Building Performance Institute, and a Professional Comfort Institute Contractor, we stay current on the latest industry developments to better serve our customers.

Our team has worked hard to earn our reputation as experts who are prepared to get the job done without excuses or delays. Since we understand how valuable those team relationships are, we're committed to cultivating awesome relationships with our staff. That's why we offer competitive pay, loaded benefits, and a team-oriented atmosphere with a work family worth bragging about!

ADVANCE YOUR CAREER TODAY!

Unleash your potential by joining a company that genuinely appreciates your skills and leadership. Apply now with our initial 3-minute, mobile-friendly application - you won't regret it!